The following is a text of an Agent Account Manager issue I raised yesterday:
"A routine corporation tax refund claim was submitted in June 2020. I
rang in November 2020 to be assured it had "been put on a worklist
for the next 2 weeks". I rang in January 2021 to be assured it had
"been put on a worklist for the next 2 weeks". Still not done. I now
believe it is HMRC policy to instruct staff to actually lie about refunds.
Dismal dismal dismal. The ethics of the gutter."