I have spent yet another half hour on the phone to HMRC this morning. It is becoming a daily appointment at 8am for one reason or another! On the tax return, Marriage Allowance transfer tells you to say 'No' if it is already in place, but I have had three clients so far this year where this is no longer automatically updating. Where I am no longer preparing a tax return for the 'donor' I can't update this manually. The HMRC agent I spoke to insisted that you need to apply every year (she knows because she has been doing so herself for years), which has not been the case historically and is not what it says on GOV.UK https://www.gov.uk/marriage-allowance.
How are we agents supposed to deal with these types of situations? Either the system is not working correctly, or the website is giving false information. The HMRC agents are not properly trained yet insist that they know what they are doing when they obviously don't.
Written complaints on other issues have not achieved anything, so is there any point going via this route?