I'm trying to introduce emailed payslips for our company. I experimented this month on my own payslip and managed to export it for email to my personal email. However, when I open my work email (Outlook) I find the email in my inbox with a flag saying 'this message has not been sent' (or something to that effect) and when I press forward it knows to send it to my personal email, but even after it's sent the flag on the email in my work inbox still says it hasn't been sent even though it has been.
My question is, is that how it supposed work? That if I had 50 employees, the emails appear in my work inbox and I have to forward them one by one? I guess I thought it would be easier.
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I can't answer for sage as I don't use it myself but I have been sending payslips to clients in this way for several years now via 12pay, once set up it runs very smoothly and I never have any issues with sending or receipt by end user. I tried a lot of packages before I found what I feel is the best one for our practice and this one won over in features, flexibility and user interface.
The recent extras more recently written software can do are a problem for Sage payroll. I suggest you look at Brightpay from April 2017 rather than struggling on with Sage payroll. You will be amazed at the lack of bugs in Brightpay and their software can email easily.
Otherwise you are going to waste lots of money paying for an out of date product and waste hours on the helpline.
Believe me I know. I struggled with Sage payroll bugs for years, and having moved to Brightpay I am happier and better off.
I use Sage 50 payroll (I don't have a choice).
The email payslips function isn't great.
To my knowledge, you can't automatically add any different wording to the body of the email and you have to forward each email independently.
If you're skilled with Macros, then you could create a macro to update the body and send the emails en masse..
I wouldn't disagree with any of the above who suggest changing provider.
Wow, I didn't expect such a unanimous response to move from Sage. I've had a quick look at Brightpay and it looks good, def worth further consideration.
I just assumed Sage was the go to product as its the one I've seen most widely used.
That's Sage's entire business model.
Wow, I didn't expect such a unanimous response to move from Sage. I've had a quick look at Brightpay and it looks good, def worth further consideration.
I just assumed Sage was the go to product as its the one I've seen most widely used.
Sage is most widely used because once you do have it they make it very difficult to move to other software so people just keep paying the over-inflated costs of software and support.
Again this is just my personal view - others may have different views!
E-mailing payslips is not compliant with data protection rules unless securely passworded.
You would probably be better with a portal that users log into to retrieve their payslip, P60, etc. You can then just send out a "normal" e-mail advising when the payslips are ready.
Star payroll has this type of portal and I am sure other systems offer similar portals, or you could create your own version.
Do not overlook data protection, as payroll data is among the most sensitive data.
[quote=alan.rolfe]
E-mailing payslips is not compliant with data protection rules unless securely passworded.
Brightpay has this facility.
E-mailing payslips is not compliant with data protection rules unless securely passworded.
Brightpay has this facility.
As does 12Pay.
Hi HouseACA,
It is possible to change the email payslip template so that it will be sent to recipients automatically, rather than be saved to your mailbox to be sent at a later point in time. To do this you just need to edit the payslip layout you are using and go into Email Settings within the Report menu and then choose the ‘Send emails immediately’ option. You can also change the subject line and body of the email to say whatever you want, as well at specify if you want a delivery and/or read receipt.
The PDF of the payslip it attaches to the email should already be password protected by default, although you would need to make sure that a password has been specified on the employee’s record. You can specify this on the Analysis tab within the employee record routine.
We have also recently launched a new Online Payslip service for Sage 50 Payroll, so rather than emailing your payslips direct you can upload them to an online portal and your employees can securely access all of their payslips via a desktop browser or mobile device.
Regards
Gary
Sage (UK) Ltd
Make life easy for yourself and switch from Sage. Have a look at Brightpay. It’s super easy and I’d say way cheaper. They also have an online portal for payslips for employees but I haven’t looked at it yet as it’s an add on.
More of the same from me I'm afraid. I simply wouldn't pay the kind of money Sage charge for payroll and subsequent additional charges for auto-enrolment etc.
I moved to BrightPay last year and I've never looked back. I an email password protected payslips directly from BrightPay and it works perfectly and there is no additional charge for auto enrolment, CIS or support.
I decided to purchase BrightPay Cloud for 10 of my clients recently. It provides a web/mobile based self-service portal for employees and employers to log in and access their payroll data including payslips, reports etc. My clients that chose this additional service are delighted with the flexibility it affords them and it's very reasonably priced like BrightPay.
I would recommend having a look at other payroll software on the market. Most offer a free trial so you can try before you buy.
Best of luck!
My advice is similar to others on this thread, shop around for other payroll software. Sage and Iris have some stiff competition out there from other payroll providers like BrightPay or even Moneysoft.
I'm a BrightPay user and I simply cannot fault the software, it's excellent.
My vote for Moneysoft - can do this and is much cheaper than sage. 12Pay can email easily, not sure on pricing these days since they were bought out couple of years ago, but was certainly very much on a par with Moneysoft back then.
I'm just going through the same process, or trying. But sadly I have to write a Policy and Procedure document before I can roll this out to the staff!
Does anyone know if staff still have the right to receive a paper copy or can all staff receive an email version?
Sage is quite awkward, and it took a while to get the email templates set up. Personally I prefer to have them in my outbox first as it means I can check them before sending them.
I agree that having a portal would be safer but that means paying more money to Sage, and the current email system is free (well, included in the cost of Sage).
Employers can choose whether they provide printed payslips, or send them electronically (online). - https://www.gov.uk/payslips
They can always print their payslip if it is emailed to them.
Apparently not. If you're registered on SageForum the same question is here: http://www.sageforum.co.uk/viewtopic.php?f=4&t=21825
Yes, Sage make everything awkward for people to move to another provider. Try moving your accounts package or even getting support when you have paid for it!
Can you tell I am anti-Sage? I have my reasons but will not disclose them here.
Exporting the payroll data would be painless but I think you can safely say that is due to Brightpay!
Anyway, glad you like Brightpay - no I do not work for them or get any commission!
I moved all clients to Brightpay in June 2015 and I still get queries on stuff I have on Sage payroll back to 2014. I can print out all the reports I need for past years using historical data and I hope that will give you a lot of comfort.
In the unlikely event an EYU had to be done for a period where Sage payroll was used then you can use HMRC Tools (Yuck).
Wasn't sure if you could still access historical data in Sage as it is a while since I used it.
Thanks for letting us know that can still be done.
That's handy to know. We're at our client limit with Sage so I'm thinking, (if/when a new client comes along) rather than increasing costs with Sage I'll suggest we look at running Moneysoft or Brightpay alongside and gradually move all across. If we can still access historical data it will make things easier.
That's a very sensible idea. I moved clients over gradually so I had time to learn Brightpay without being stressed out.
I started off with a batch of easy payrolls where there are rarely any changes and left the really complicated ones until last. It took 4 months to move them all over and I would commend that sort of arrangement.