My client has an EMI scheme for staff, set up by their solicitors. We were not involved. To the best of my knowledge, everything was done properly. They registered the scheme as required with HMRC but unfortunately did not tax a screen shot of what was filed at the time, so have no record of this whatsoever.
Roll forward a couple of years and they need to provide proof that they registered the scheme. They have (finally, after hours on hold) spoken to HMRC and HMRC confirm that the scheme was registered on such and such a date but won't provide any details "due to data protection". Apparently they can only open the files if HMRC open a case enquiry. The client badly needs this proof for reasons that don't matter here. Does anyone have any suggestions?