We're a small practice with the usual mix of small business clients
We have struggled to recruit experienced staff in the past. Main criteria are experience, reliability, professionalism, knowledge and ability.
How do you recruit? Has COVID changed this?
We're working from home most of the time and this will probably continue, with just one or two admin in the office when lock down is over. So what days and hours the new staff member works don't really matter.
What about recruiting long distance? It doesn't really matter where the new person is located, as long as they have UK experience. Everything we do is in the cloud, and the admin team scan any inbound paperwork.
We use Accountancy Manager, OneDrive for files, Excel for ETBs, Taxfiler for accounts and tax, IRIS OpenSpace, and extract balances from QuickBooks, etc. Bought Taxcalc but haven't moved over yet. We run a few payrolls on Moneysoft. We also use some PDF software.
Client queries mostly by email. The new person wouldn't necessarily have to make any phone calls. They'll probably work on their own most of the time.
What has worked for you? We want someone capable of taking a typical case all the way through from client questionnaires and records to draft accounts and tax returns.
Does anyone use sub-contractors? We've always employed in the past. Any recommendations? What should we pay?
Thanks for your help, and I wish all of you a safe and smooth busy season.