My accountant charges a monthly fee for their services, which includes advice and support as well as all tax returns.
I understand that the current situation has caused a lot of distress to all businesses, including accountants. However, is it fair for accountants to charge their customers' extra fees during this period?
An example of this is charging £150 to call HMRC to arrange a VAT payment plan.
Also, when asking for a copy of previous year-end accounts and self-assessment documents to be emailed across, they are charging £150. Even though the fees to complete these were already paid with the monthly fees they charge.
Any thoughts on this?