Fee Protection Insurance

Looking to change providers

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My practice is currently with Abbey Tax having moved from Taxwise several years ago.

We are happy with everything apart from the ability to actually speak to someone when we call up for tax advice on the helpline. Infact I cant remember the last time we actually got through to speak to someone without being told they will give me a call back. Invariably the call back happens either when we are in a meeting or on another call. We then get caught up in what seems to be a never ending game of telephone tennis.

Does anyone have any recommendations for any other Companies they use outside of the two above where the helplines work for you.

thanks

Replies (3)

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Glenn Martin
By Glenn Martin
26th Apr 2017 17:00

i moved from Taxwise to QDOS last year, QDOS does not have all the bells and whistles of Taxwise but is cheaper and does the job. There support line is good when I have used I think provided by Gabelle Tax.

They also have a contract checking service for IR35 people which is very useful.

I have yet to make a claim with either though.

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Replying to Glennzy:
Lanop Accountants
By Lanop
28th Apr 2017 19:44

Gabelle Tax has recently been acquired by Abbey tax too

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Lanop Accountants
By Lanop
28th Apr 2017 19:43

I understand your frustration and it has happened to me too. But to be honest I have been able to catch them back. I am quite happy with their service so I will suggest that if they are getting busy then it means they are the best and I wont be thinking of leaving them. But perhaps you should voice your concern so they can spend more in their HR.

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