As this Covid saga continues, we're finding that clients who don't pay by standing order/Direct debit, or where additional fees are charged - specifically Furlough claims, other grant claims etc are dragging their heels. We know what some of these clients have little income at the moment, and this is where my moral dilema falls...
Do you chase these debts given we know the businesses are currently shut ( albeit some have Furlough and Closure grants), but still financially struggling?
We have had to invest a lot more in staff, and my time to get the work done, but really beginning to feel some clients are taking the poverbial!
We have done some work pro bono, but obviously cannot run our own business as a charity.
How are dealing with these situations?