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Filing a CGT Return

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Hi

I have a client who will be selling a UK residential property in the next couple of weeks, and will need to file an online CGT Return. The problem is that she doesn't have a passport, & is self-employed, so doesn't have payslips or a P60, so she won't be able to set up a Capital Gains on UK Property account online with HMRC.

HMRC's online helpdesk has, as usual, been worse than useless, so I thought I'd ask the real experts!

Has anyone else come across this, and is there a work-around?

Thanks in advance

Replies (7)

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By James Green
14th Nov 2020 14:06

Read the section on the digitally excluded: https://www.att.org.uk/uk-property-reporting-service-users-guide

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By JD
14th Nov 2020 19:17

Ring HMRC and invite them to send you a paper form. Have completed one this way recently and saved hours compared with messing about with the digital system.

And of course saved a copy of the form for future use.

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Replying to JD:
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By Trish Baillie
16th Nov 2020 10:55

That's exactly what I have done and having spoken to HMRC about it last week (managed to speak to a very sensible HMRC staff member!) I was told that was the best way of dealing with it.

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Jane
By Jane Evans
14th Nov 2020 16:10

Make sure you telephone 8am to 9am. It appears that at this time you speak to a member of HMRC staff who is in the office and can actually do things. Once past 9am the likelihood is that the HMRC staff is at home , and they are not able to forward calls etc.

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Jane
By Jane Evans
14th Nov 2020 16:11

dup

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By mikest
14th Nov 2020 16:13

Great, thanks everybody. Will give that a try on Monday am.

Is it just me, or has the world gone mad??

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