Hi
I have a client who will be selling a UK residential property in the next couple of weeks, and will need to file an online CGT Return. The problem is that she doesn't have a passport, & is self-employed, so doesn't have payslips or a P60, so she won't be able to set up a Capital Gains on UK Property account online with HMRC.
HMRC's online helpdesk has, as usual, been worse than useless, so I thought I'd ask the real experts!
Has anyone else come across this, and is there a work-around?
Thanks in advance
Replies (7)
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Read the section on the digitally excluded: https://www.att.org.uk/uk-property-reporting-service-users-guide
Ring HMRC and invite them to send you a paper form. Have completed one this way recently and saved hours compared with messing about with the digital system.
And of course saved a copy of the form for future use.
That's exactly what I have done and having spoken to HMRC about it last week (managed to speak to a very sensible HMRC staff member!) I was told that was the best way of dealing with it.
Make sure you telephone 8am to 9am. It appears that at this time you speak to a member of HMRC staff who is in the office and can actually do things. Once past 9am the likelihood is that the HMRC staff is at home , and they are not able to forward calls etc.