I have successfully set up my Firm's Agent Services Account (I think) and can access it. I also registered one additional Team Member, but even though the correct process was followed, that member is unable to access my Firm's Agent Services Account through that additional regisreration. That will have to wait until later to sort out.
The ASA has been linked to the old Online Services Account. I know this because if I try to do it again, the system tells me that it has already been linked.
I am registering now because we have one client who submits monthly VAT Returns.and there is only a short window of opportunity to register that client for MTD for VAT with a Direct Debit already in place.
I started the process of signing up this client .... Log in to ASA (through the sign up client Portal) and give Client's VAT Number ..... Move to next page and press to confirm number ...... and then nothing. The system freezes or more likely is in a never ending loop.
I try this several times with the same result. I then have an idea and try doing this with the Chrome Browser instead of Firefox, and this time I get past the verify number and can complete all the other questions. This instigates an email to me which requires me to click on a link. This opens up a Browser window and invites me to sign in (which I do to the ASA) and then state the client's VAT number agian which I do and then to verify the number again and then ........ nothing. The default Browser on my computer is Firefox and it has stuck again at this point.
I am now completely in the dark as to whether my client has actually been signed up to VAT or not, and with no one manning the helplines I cannot find out until Tuesday at the earliest. If the client has been signed up. Apparently I will receive an email to confirm this the client is signed up but it may take 72 hours to get to me, which leaves little time to do anything about it if I don't received said email.
I have tried to work backward from the TaxCalc VAT Filer program, and dult authorised TaxCalc to communiucate with HMRC bur everytime I try to fetch something from HMRC, TaxCalc asked me to autorise it to speak to HMRC, even though this has been done. Again, no support available from TaxCalc today.
I wish those of you yet to set up your ASA and register clients the best of luck as luck is what you will need. Whilst I am not particularly surprised by the appalling HMRC systems and the lack of support when you need it, this is much worse than I thought.