Just wondering if anyone has done this and can give me a steer, please, as I seem to be missing something.
Client's bookkeeper has gone on the sick. She had signed them upto MTD early and first (Feb) VAT return is due for filing; fortunately they're a repayment case.
Client has asked me to look at this and it's is my first contact with real-life MTD. VAT return was ready to go but, when I try to submit, I get a box telling me that Sage needs to be authorised from within the client's Government Gateway's account. So, I log onto the GG but can't find any place where I can do that.
I was in any case under the impression that you need some new sort of online account to deal with MTD. I could well be wrong about that but could this be why there's nothing to see in the old GG a/c? The bookkeeper, however, swears blind that she's not set up any new a/c.
So, anyway, I next tried looking at the Sage support article. That seems to imply that all you need to do is tick an "Enable MTD for VAT submissions" box on the VAT tab of the Company Preferences screen. I checked that and it is indeed ticked but the VAT return still won't submit. I'm also pretty sure that there must be more needed than the article suggests (I believe the software has to be linked to the GG / online a/c?), so I ring the Sage Helpline. That tells me, after a 10 minute wait, that the expected wait time is in excess of an hour, and this is for a client with premium support! By then, both he and I have lost the will to live.
What am I missing / doing wrong (other than having clients / bookkeepers who ignore the instructions not to do anything on MTD until they have to and definitely not without letting me know first)?