So, just found out that 4 of my clients have had tax returns submitted on their behalf I can only presume via our online services - password now changed and online services reviewing how breach occurred. Small firm so no rogue employees... we are dealing with all that now, however....
My issue is no-one at HMRC, Halifax, RBS, the Police or Action Fraud appear too bothered..
Returns have been created and CIS repayments been requested all for around £3,800 each. They are all false and I have gone through the agent dedicated line and cancelled all repayment claims.
Whoever did this put in bank details for the repayments to go to, so I phoned the banks - data protection sir, nothing we can do, speak to HMRC
- HMRC - Nothing we can do - report it to the police
- Police - Nothing we can do report t to ActionFraud
- ActionFraud - as HMRC are ones who would have been out of pocket report it to them
- RBS - Data protection sir, we cant go any further
- Halifax - Same
So someone has tried to claim nearly £16k fraudulently and I cant report the to anyone??
Surely I cant let this go...
Anyone else got any experience of how best to approach this?