Possibly as much of moan as a question but we are receiving several letters from HMRC demanding paye for clients. Checking both our accounting records and HMRC online account we can see they owe nothing but trying to speak to hmrc to resolve is taking such an effort. Stage one involves trying to get through the automated service which is a task in itself trying to explain to voice recognition the reason for calling, then getting through the voice recognition security questions and then if lucky spend no more than 20 minutes in the queque to speak to someone to provide the same security answers again and resolve the issue. Its feasibly not possibly to run an accountancy business and spend 3 hours of your day on the phone to make six calls to resolve minor tasks. If we write to HMRC letters arrive threatening court action from the debt management unit or private debt collection company before the letter is reviewed due to 3 months wait on post being dealt with. Samer applies to corporation tax and vat calls. Just wondering how everyone else deals with this issue. (thankfully the self assessment agent priority helpline is much better).