Full Tax Returns rather than a Notice to File

Why has HMRC done this?

Didn't find your answer?

Telephone calls and emails this morning from clients who have received a full Tax Return with supporting schedules through the post rather than the single sheet Notice to File.  Is this something you do?  What do I do?  Do I need to do something?  Don't tell me someone has pressed the wrong button at HMRC again?

Replies (7)

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By Truthsayer
15th Apr 2024 14:20

What's the problem? Just ignore the paper return and file online.

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Replying to Truthsayer:
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By mbee1
15th Apr 2024 15:00

Truthsayer wrote:

What's the problem? Just ignore the paper return and file online.


I know that but it's the calls and emails from clients that's creating the additional work because they have, for years now, just had the Notice to File.
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By Justin Bryant
15th Apr 2024 14:40

If you read the front page I recall it states that it doubles as a formal notice to file (or at least there's case law to that effect).

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By ireallyshouldknowthisbut
15th Apr 2024 16:34

Not had this.

Did you prehaps have to paperfile last year due to exclusions?

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Replying to ireallyshouldknowthisbut:
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By mbee1
16th Apr 2024 07:16

ireallyshouldknowthisbut wrote:

Not had this.

Did you prehaps have to paperfile last year due to exclusions?


We've electronically filed for years apart from a minimal number of exclusions. It's created major problems when we have 6500 clients calling or emailing about why they've received full Tax Returns through the post.

I've posted on the HMRC Agent Forum and it has been passed to the Subject Matter Expert but other Agents have commented the same.

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Replying to mbee1:
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By MalcomB
16th Apr 2024 10:37

I have a number of clients that are dealt with by PD1. They always receive a paper tax return with a note inside saying that they have to file by paper and not electronically. They are given until 31 January to file the paper form. The reason given is that electronic filing is not secure!

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By mbee1
16th Apr 2024 10:01

I've been asked via the Agent Forum on Working Together to supply a selection of UTR's which I have done. There does seem to be a theme in that the clients all seem to be dealt with in PD1 which I have pointed out to them. The nature of our our main client base means that we have lots of clients whose records are in PD1 hence it is a major problem for us.

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