My client's former agent cancelled the PAYE scheme on 19th April 2020. It has been reopened by submission of RTI's but every time an application is made for furlough the words 'scheme closed on 19th April 2020' appear and thus the claim is halted.
Having spoken and also used Webchat to communicate with HMRC I am told this matter is technical and needs Tier 3 assistance. I am instructed that Tier 3 are a bit like the Secret Service. No one has a phone number for them and no address. Tier 4 can communicate by email and they tell me I must wait 10 working days for Tier 3 to call me.
Does anybody have prior experience of this situation or have any method of contacting these Tier 3 operatives?
Thanks for any help or suggestions.