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Furlough claim not being permitted (technical).

Furlough claim.

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My client's former agent cancelled the PAYE scheme on 19th April 2020.  It has been reopened by submission of RTI's but every time an application is made for furlough the words 'scheme closed on 19th April 2020' appear and thus the claim is halted. 

Having spoken and also used Webchat to communicate with HMRC I am told this matter is technical and needs Tier 3 assistance. I am instructed that Tier 3 are a bit like the Secret Service. No one has a phone number for them and no address. Tier 4 can communicate by email and they tell me I must wait 10 working days for Tier 3 to call me. 

Does anybody have prior experience of this situation or have any method of contacting these Tier 3 operatives? 

Thanks for any help or suggestions.

Frustrated.

 

 

Replies (7)

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By Wanderer
09th Jul 2020 12:13

Probably more to this than meets the eye.

Why did the previous agent close the scheme?

In my software before you can send the signal to close the scheme you must have sent the signals to say that all employees had ceased employment. What is the position in this regard?

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By Yoshik
09th Jul 2020 12:32

Wanderer

Thanks for the reply.

It is not known why the scheme was closed but unpaid fees may play a part.

All employees at the scheme closure are still employed although in furlough.

We can submit RTI's and create payslips are normal.

All very irregular.

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Replying to Yoshik:
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By Wanderer
09th Jul 2020 12:41

Yep in those timescales you should be fine to reopen a scheme just by submitting RTIs.
Although all still employed can you ascertain if previous adviser showed them as leaving (as you would have to do with MoneySoft). If they are showing as left this would make it more difficult to get a claim 'through the system'.
I suspect however that this is an issue with the CJRS claim system regarding a situation that they hadn't envisaged / hadn't coded into the claim system.

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Replying to Wanderer:
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By Yoshik
09th Jul 2020 13:17

Again Thanks.

I can assure you it was not MoneySoft as that is the software in use by us. The payslips etc from the old agent prove that point!

Hopefully your final sentence is correct as when one can eventually talk to them the correct links can then be established.

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By acceje
09th Jul 2020 12:37

You need to ring 0800 024 1222 - they will take the details then a tier three operative will call you back usually within 7 working days.

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Replying to acceje:
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By Yoshik
09th Jul 2020 13:18

Thank you. They are due to call me back with 10 working days but this may be quicker so taking a belt and braces approach I will call the number.

Appreciated.

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By Paul Crowley
09th Jul 2020 12:54

I read this differently
I read it as a cessation of trading. No need to pay accountant as company liability, not mine.
BUT look free money!

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