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GDPR and Telephone Calls from HMRC

What will you do when HMRC phone looking to discuss a client?

Didn't find your answer?

I received a phone call from HMRC this morning and was asked for my firm's details and my clients details including address, post code, full name etc etc.

As I was giving the stock reply of "how do I know who you are?" I suddenly wondered what my response should be after GDPR comes in to force.

a) Put it in writing?

b) If you would like to register on our secure portal you can send me your questions?

c) I'm retiring?

Does anyone have any thoughts on how we will be able to continue business in a mildly efficient manner after GDPR and specifically how we should respond to HMRC?

Replies (8)

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By Expat24
21st Mar 2018 20:38

I had a call the other day from HMRC, too. I did joke about HMRC completing MY security procedures but as I recognized the HMRC agent calling me (after a conversation the day before) and I desperately needed the answer she was ringing me about, I let it go! This was not quite an unsolicited HMRC call.
The HMRC agent did, however, inform me that it is possible to set up a security code which HMRC will quote when phoning our practice.
I was snowed under with work at the time but I really need to get to grips with this security code malarky!

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Replying to Expat24:
ALISK
By atleastisoundknowledgable...
21st Mar 2018 21:47

I remember your post!

@Matlock - very good question in deal ... unfortunately I’m about 30years to young for c!

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By ohgoodgodno
22nd Mar 2018 09:13

a very good guide here from Ross Martin

https://www.rossmartin.co.uk/sme-tax-news/3220-data-protection-hmrc

if HMRC's caller can't answer, don't take the call

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By alan.rolfe
22nd Mar 2018 09:19

Not sure if it will be fully GDPR compliant, but a new procedure has been agreed - see: https://ion.icaew.com/taxfaculty/b/weblog/posts/hmrc-phone-calls-to-agen...

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Replying to alan.rolfe:
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By KevinMcC
22nd Mar 2018 10:12

alan.rolfe wrote:

Not sure if it will be fully GDPR compliant, but a new procedure has been agreed - see: https://ion.icaew.com/taxfaculty/b/weblog/posts/hmrc-phone-calls-to-agen...

Double post

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Replying to alan.rolfe:
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By KevinMcC
22nd Mar 2018 10:12

alan.rolfe wrote:

Not sure if it will be fully GDPR compliant, but a new procedure has been agreed - see: https://ion.icaew.com/taxfaculty/b/weblog/posts/hmrc-phone-calls-to-agen...

I don't tend to deal with VAT a lot - what is the 4 digit ID they refer to for VAT?

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By SXGuy
22nd Mar 2018 10:29

People you have no choice to share data with is fine under gdpr. Your engagement letter should state that you will have to share data with third parties such as hmrc.

Whether you trust its hmrc that's calling you is a DPA matter.

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By Michael C Feltham
23rd Mar 2018 11:46

Large organisations suffer collective arrogance when dealing with the little guy.

If YOU call them, the mutter "Data Security" and demand a whole series of answers.

Thus, now, when I have calls I don't want, I now have a stock series of questions.

"OK; for data security please provide your user name; characters 10, 23, 35,55,79, 84 and 99 from your password; your date of birth; mother's maiden name........"

"Hello? Hello? Anyone still there?"

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