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Get Authorised By a Client

Anyone else having problem with this facility in the old agent account?

Didn't find your answer?

All other areas are working fine but when I click on the "Get Authorised By a Client" link, it takes a while a then gives me an error message. 

It would be useful to know if this is a universal problem or if i really need to call the online services helpdesk. 

Replies (13)

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By acdmccolm
29th Nov 2021 14:28

I had the same problem today

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By ClaireB
29th Nov 2021 15:29

It seems to be broken. Typically I haven't needed to use this for months but now when I'd quite like to get something sorted fairly quickly, it's not blooming working.

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Egg
By EGG
29th Nov 2021 16:33

Same here. Trying to input a code from client, link just stalls then HMRC system error!

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By Wanderer
29th Nov 2021 17:08

Broken for us too.
Can't even get to the input code screen. 'Authorise client' link just goes to a screen showing "504 Gateway Time-out".

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By Matrix
29th Nov 2021 17:08

Yes me too. However I would call the help desk anyway so they know about the problem and can fix it.

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By SWLondonTax
29th Nov 2021 18:34

Thanks all.

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By seitler
29th Nov 2021 22:57

Got the same problem. So random - rest of the site seems fine

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By sam t
30th Nov 2021 08:16

same problem yesterday and still broken today - I have reported on the "is this page not working properly" link on the previous page.
I've tried chrome and edge
(It last worked properly for me on 20 November)

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By SWLondonTax
30th Nov 2021 09:10

I have just called HMRC. They are "aware of the issue" but have no timescales for resolution. They advise all those affected to call the online helpdesk and create a case.

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Replying to SWLondonTax:
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By Leywood
30th Nov 2021 11:03

Their response is beyond belief. Oh no, wait, we should not be surprised as its incompetent HMRC. They are aware of the issue, but not fixed it. You have phoned them and they havent fixed it. Yet they want lots of other people to ring them. Why can they not create a 'case' upon receipt of your phone call,. or indeed when they first became aware of the issue. Gawd, they are barking mad and driving the rest of us crazy too.

But thanks for the update, its appreciated!

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By sam t
30th Nov 2021 10:36

I've also started a thread in the agent forum to see if that will help
Others-14477 - Get authorised by a client link not working

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By rockallj
30th Nov 2021 15:06

Not just me then!

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By Matrix
30th Nov 2021 21:09

It’s working. Just entered the codes while I could.

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