Share this content
2

Getting access to VAT in online services

Didn't find your answer?

I am using a client's government gateway account to add VAT so I can go on to use the account to grant myself access to his VAT and get him on my client list. The issue I have is that when I try to add VAT to his account I get the message: "There's a problem. This information does not exist for submit VAT Returns, or it has already been used to request access to this tax or scheme."

Given that I have already used the same information to successfully submit an authorisation request online (long story but letter not getting through), I can only assume that a government gateway account already exists with this VAT account added (and I wouldn't be surprised if the former accountant set this up rather than using an agent account).

Any advice appreciated.

Replies (2)

Please login or register to join the discussion.

avatar
By SXGuy
25th Oct 2020 06:36

Ask client to ring hmrc and get old vat account removed.

Thanks (0)
Replying to SXGuy:
avatar
By bettybobbymeggie
26th Oct 2020 14:30

Did I mention client also useless? Thankfully not that useless because the code letter turned up.

Thanks (0)
Share this content

Related posts