I'm winding down nowadays, and so got rid of a lot of payroll clients. The software I use had also become extortionate, it used to be less than £100 pa back in the day, but since being bought out, it has gone upto to an eye watering £2,500 pa. So in April I contacted them to tell them that we had reduced our number of clients considerably (lost 2/3rds of them) and didn't need open pay slips etc anymore. With only about 100-150 employees per month to deal with, I was expecting to pay about £500 - £1,000 maybe, but after a while they offered to reduce it by £14 (!), or if we signed a 3 year contract reduce it by £300.
So I had a look at Moneysoft, it looks a lot easier to use and only £200, so started to use that and told the old software company (I'm sure you know who they are by now) that we didnt need them anymore but would like access to our old data, and asked for a quote for that. They have come back and are demanding the whole £2.5K for the next year because I didnt give them 3 months notice before the start of the new year (1.5.19, and I contacted them only 1 month before) and I cannot have access to the old data afterwards. I don't think I've ever actually signed a contract, so wonder whether this is even legal. Although the invoice says "By renewing and using the products above you accept the following terms and conditions". As I say, the start date was 1.5.19, and we havn't used it since then. It's obviously very annoying to pay £2.5K for software you don't even use, and I think they are behaving very unreasonably, but is there anything I can do about it ?