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Getting through to the Time to pay team

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Hi

I'm getting grumbles from my clients. Have your had any issue getting through to them? I know they were very busy but I thought it would have been easier by now.

Thanks

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By lja20
21st May 2020 12:21

Did one this morning - was on hold for about 35 mins (I just leave phone on speaker and get on with other work). Once through, very helpful HMRC staff, PAYE suspended until 30 June 2020 - which works for my client.

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Jennifer Adams
By Jennifer Adams
21st May 2020 19:13

Whilst you are waiting to speak to someone you might be interested in reading this article which details what the TTP team have been told to say when you eventually get through!

'How to negotiate time to pay in the current climate'

https://www.accountingweb.co.uk/tax/business-tax/how-to-negotiate-time-t...

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