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Government Gateway

Is anyone having problems logging in

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I cannot login to my agent account.  I'm entering my user ID  and password as usual but when I click on sign in I get a blank screen and then get taken back to sign in page.  Also when using Moneysoft Payroll when I click on check/download new coding notices I get "Could not log on - The Government Gateway has rejected the credentials".  Everything was fine when I last logged in yesterday morning.  Is anyone else having problems? 

Replies (27)

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By Goffey
20th Jul 2016 09:03

Yes, just spent 28 minutes on the phone to helpdesk. They are going to 'escalate the problem'. Got the same Payroll message too!

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Replying to Goffey:
By Paul D Utherone
20th Jul 2016 09:06

20 minutes of that ****ing 9 second loop for me. Does it make anyone else want to start hurling stuff across the room? It's like water torture!

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By Paul D Utherone
20th Jul 2016 09:05

Yes. Just spoke to the Helpdesk and they are aware of an issue this morning. I await a call back with bated breath

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By SteLacca
20th Jul 2016 09:19

Yep. Bloody waste of time HMRC digital disservices. Bring back files and concards.

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By Glenn Martin
20th Jul 2016 09:21

I cannot get into the vat agent part of my account " client list not available" He told me just to keep logging on and off until works?

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By jbaccsol
20th Jul 2016 09:27

Thanks all - have just spoken to the helpdesk and apparently the system shows I successfully logged in at about the time I got the error message saying my credentials had been rejected! Glad it's not just me having issues but what a pain!!!

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By D.
20th Jul 2016 09:31

Self Assessment says "system unavailable".

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By jbaccsol
20th Jul 2016 09:39

Won't it be great when tax is made digital - retirement beckons!

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By Andp
20th Jul 2016 09:40

unable to submit a satr from iris this morning - message says gateway broken

very frustrating

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By Marion Hayes
20th Jul 2016 10:09

@SteLacca
files and concards, 'z'ing underpayments with no chance of them coming back to bite you, 5ci count that meant something, those were indeed the days

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Replying to Marion Hayes:
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By bernard michael
20th Jul 2016 10:11

Possibly unconnected but I can't get into e-mail today

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Replying to Marion Hayes:
By SteLacca
20th Jul 2016 13:06

And God help you if you had any over 14 at the 5ci...

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By BigBadWolf
20th Jul 2016 10:44

Yes, I too can't log on! Just keeps going back to the sign in page.

Interestingly i can log on to my own personal account, but not the Agent Account!

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By Mrs Incredible
20th Jul 2016 10:47

Me too. I wish I'd looked here before I wasted my time on the phone to HMRC before they hung up on me....

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By perry23
20th Jul 2016 10:48

Same here - can log into clients log in but not agent

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Stephen Quay
By squay
20th Jul 2016 10:51

Cannot log in to agent account this morning either. Had an email yesterday saying there were PAYE notices for me. logged ok but no new messages - typical! Tried to log in today to check again but got got caught in the log in loop.

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By CJaneH
20th Jul 2016 10:59

I am not only unable to access HMRC but cannot access my bank accounts also. ( two different banks)

Is this an HMRC problem or an internet problem

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By michael.x.bell
20th Jul 2016 11:17

Yeap
Got in for some time
Dropped again
Can't log back in
Just called the HMRC online services
The pre-recorded message say the are busy
and then dropped the call 'sorry can't deal with your call'
Something for the Institutes to take up - if HMRC have issues we need an online message to say they are aware and then we (may) stop calling the helpline?
Looks like it is only the agents login that is rejecting logins as I can get into 'my own' online account

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Replying to michael.x.bell:
Chris M
By mr. mischief
20th Jul 2016 11:23

Useless tossers. HOW DARE they even think of forcing Making Tax Digital on us with this load of drivel on a regular basis? Only 2 weeks ago 2 corporation tax returns went into indefinite suspense, this was only fixed after a week when I escalated to AAM service.

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By chatman
20th Jul 2016 11:22

Me too. Cannot log in.

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By stratty
20th Jul 2016 11:23

Can login but no access to client lists.

Online services is a nightmare. Unable to get through after 20 mins trying.

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By KennethMennie
20th Jul 2016 11:41

Successfully logged on to reduce client's Payments on Account.

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Stephen Quay
By squay
20th Jul 2016 11:58

Successfully logged in. Still no recent PAYE notices even though received an email yesterday telling me I had some. What is recent? Old system you could search by entering dates and type. New system defaults to "recent" with no facility to change search dates. Not exactly progress is it.

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By jbaccsol
20th Jul 2016 12:00

Have just managed successfully to login to my agents page and also separately check via Moneysoft coding notices. The most frustrating thing about this is my impression when I did get through to online services was that the agent I spoke to had no idea that this was a general problem as opposed to specific to my account! Instead of all the pre recorded messages about things I already know (like there's lots of help and advice on our website) one right at the start "We are aware of problems accessing our service and are working to resolve them" and when fixed - "Issues around accessing our services have now been resolves. If you are still experiencing difficulties please hold to speak to an advisor". It's really not rocket science!!!!!

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By D.
20th Jul 2016 13:56

Finally I can now access self assessment - the problem is now I can't remember why I wanted to log on or which client it was about. Is this how senile dementia starts ?

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By jbaccsol
21st Jul 2016 08:29

FFS - Gateway seems to have fallen over again. Have just tried to submit an FPS and guess what "Could not log on - The Government Gateway has rejected the credentials"

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Replying to jbaccsol:
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By DMGbus
21st Jul 2016 08:49

Will HMRC blame BT again?
The "BT" problem doesn't hold water as other websites have been working - it has only been HMRC where the problems have been, or that how it was yesdterday morning for me.

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