I cannot login to my agent account. I'm entering my user ID and password as usual but when I click on sign in I get a blank screen and then get taken back to sign in page. Also when using Moneysoft Payroll when I click on check/download new coding notices I get "Could not log on - The Government Gateway has rejected the credentials". Everything was fine when I last logged in yesterday morning. Is anyone else having problems?
Replies (27)
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Yes, just spent 28 minutes on the phone to helpdesk. They are going to 'escalate the problem'. Got the same Payroll message too!
20 minutes of that ****ing 9 second loop for me. Does it make anyone else want to start hurling stuff across the room? It's like water torture!
Yes. Just spoke to the Helpdesk and they are aware of an issue this morning. I await a call back with bated breath
I cannot get into the vat agent part of my account " client list not available" He told me just to keep logging on and off until works?
unable to submit a satr from iris this morning - message says gateway broken
very frustrating
@SteLacca
files and concards, 'z'ing underpayments with no chance of them coming back to bite you, 5ci count that meant something, those were indeed the days
Yes, I too can't log on! Just keeps going back to the sign in page.
Interestingly i can log on to my own personal account, but not the Agent Account!
Me too. I wish I'd looked here before I wasted my time on the phone to HMRC before they hung up on me....
Cannot log in to agent account this morning either. Had an email yesterday saying there were PAYE notices for me. logged ok but no new messages - typical! Tried to log in today to check again but got got caught in the log in loop.
I am not only unable to access HMRC but cannot access my bank accounts also. ( two different banks)
Is this an HMRC problem or an internet problem
Yeap
Got in for some time
Dropped again
Can't log back in
Just called the HMRC online services
The pre-recorded message say the are busy
and then dropped the call 'sorry can't deal with your call'
Something for the Institutes to take up - if HMRC have issues we need an online message to say they are aware and then we (may) stop calling the helpline?
Looks like it is only the agents login that is rejecting logins as I can get into 'my own' online account
Useless tossers. HOW DARE they even think of forcing Making Tax Digital on us with this load of drivel on a regular basis? Only 2 weeks ago 2 corporation tax returns went into indefinite suspense, this was only fixed after a week when I escalated to AAM service.
Can login but no access to client lists.
Online services is a nightmare. Unable to get through after 20 mins trying.
Successfully logged in. Still no recent PAYE notices even though received an email yesterday telling me I had some. What is recent? Old system you could search by entering dates and type. New system defaults to "recent" with no facility to change search dates. Not exactly progress is it.
Finally I can now access self assessment - the problem is now I can't remember why I wanted to log on or which client it was about. Is this how senile dementia starts ?
Will HMRC blame BT again?
The "BT" problem doesn't hold water as other websites have been working - it has only been HMRC where the problems have been, or that how it was yesdterday morning for me.