Government Gateway log error - is it down for you?

Error message

Didn't find your answer?

I've never had this before in 8 years of dealing with HMRC log in:

Secure Connection Failed

An error occurred during a connection to www.tax.service.gov.uk. SSL received a record that exceeded the maximum permissible length. Error code: SSL_ERROR_RX_RECORD_TOO_LONG

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.

 

Replies (7)

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By keithsharvey
13th Dec 2017 10:06

Malwarebytes blocking it for me:

Site detected as malicious :)

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By bernard michael
13th Dec 2017 10:09

They got that right

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By SteveHa
13th Dec 2017 10:16

I was getting that yesterday (Firefox Quantum), but we also had network problems with regular drops, and so I assumed it was that.

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Oaklea
By Chris.Mann
13th Dec 2017 10:41

Don't be daft. You know full well, it must be you, or your "equipment".

"Dear Mr Mann

Thank you for your email of 23 November 2017 to HM Treasury. As HM Revenue & Customs has operational responsibility for tax matters, we have been asked to respond and I am replying on behalf of the Chief Executive.

I am sorry to hear that our online services have been unavailable when you have tried to use them, and I recognise the frustration that this must cause you.

We have not received any other complaints about this, nor are we aware of any known issues on 23 November 2017.

Occasionally, we do experience technical problems, and we work hard to resolve these as quickly as possible.

Additionally, there are times when we need to carry out essential maintenance work, which can affect service availability - where possible we try to do this at quieter times to minimise the impact on our customers. When this happens, we always try to notify customers in advance via our website at www.gov.uk/government/collections/hm-revenue-and-customs-service-availab....

If you are continuing to experience a problem, please reply to this email with more information and I will look into this further.

Yours sincerely

James Hall
Complaints Manager, Digital Complaints Team
E: [email protected]
T: 03000 518 511

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Chris M
By mr. mischief
13th Dec 2017 11:26

Does anyone have any workarounds for this please?

I mean how the Hell do they expect anyone to file VAT and so on with this kind of drivel? They really are kkrapp beyond belief.

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Replying to mr. mischief:
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By DMGbus
13th Dec 2017 13:13

One work around is to go into Malwarebytes and add an exception for the specific website involved:

www.tax.service.gov.uk

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Chris M
By mr. mischief
13th Dec 2017 13:22

Heartfelt thanks, DMGBus that has sorted it out. I was dreading the call to HMRC about it. No idea why Malwarebytes - which I've had installed for a year or more - should suddenly get funny.

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