Been reading about and experiencing service levels from HMRC, banks, arilines etc. in the past week.
Yesterday, prior to the PM's address, we implemented our plan to isolate all at the office.
We have VOIP phones from voipfone.co.uk. Took my office phone home and had an issue. Last night their support guys emailed me back within 7 minutes, twice! This morning they rang, first thing, and fixed the issue.
So a big shout out to all at that company. Anyone else got some stories of GOOD service in the current crisis? Let's share some positivity.