Couple of weeks ago started getting 'mail delivery failures' and thought nothing of it as assumed it was 'normal' spoofing scenario which would wash out of the system in a week or so
After 10 days still getting returned mail so contacted hosting company and asked them to look into the matter
Turns out that the email account in question had actually been hacked (not spoofed) and emails were being sent from the account
Email hosting company were asked for a list of all IP addresses that had accessed the email account over the period in question - duly provided
Picked one IP address associated with a returned email
Received: from **domainName**
(Authenticated sender: **hacked emailaddress**)
and duly got in touch with VirginMedia providing all information from email hosting company as proof and requesting full disclosure (name, address etc.) of Virgin's user who had used (hacked) the email account to send out spam
Either to a law enforcement agency under RIPA, or through an order by a UK Court forcing Virgin Media Ltd to release customer date ..'
Basically the ISP (Virgin) is refusing to hand over details without a court order - presumably high court with costs of approx £5k to obtain such an order
The Computer Misuse Act exists and on the face of it is applicable in this case - however, if the ISP (Virgin) refuses to provide information the whole matter becomes a prohibitively expensive exercise favouring the guilty party rather than the victim and so grinds to a halt
So where does the victim in all this go to get a solution and why are the ISP's supporting the perpetrators of crime under the guise of privacy in what can only be described as collusion?