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Has any one else been receiving phantom P9 Notifications?

Has any one else been receiving phantom P9...

HMRC emails me to say P9's have been issued, but there are none listed when I log in. Has anyone else been having this happen to them?

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02nd Mar 2016 17:01

Try checking day after, they always seem to be on then

 

Chris

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02nd Mar 2016 17:02

Yes!

Received notification yesterday - I use PDV desktop viewer but there were no new notices.  Have checked via the Gateway too; nothing there.

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02nd Mar 2016 17:10

Yep!

me too!

 

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02nd Mar 2016 17:27

Just had one today!

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By hje
02nd Mar 2016 17:34

Are you?

Are you viewing HMRC online? If so be sure to change the tax year to 2016/2017 to view codes for the new year.

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03rd Mar 2016 08:59

That's the one !

hje wrote:

Are you viewing HMRC online? If so be sure to change the tax year to 2016/2017 to view codes for the new year.

Yes - they'll be 2016/17 notices.  As hje says, change the tax year and Bob's your  uncle.

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02nd Mar 2016 17:43

I queried this with HMRC early last year. They looked into it and said they couldn't find anything wrong, but I still get the emails but no notices. I got one today. And I do make sure I check the correct year.

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By CJaneH
02nd Mar 2016 17:49

I have had two emails today (16.10) to notify me of P9 notices. None there yet.

Will check again tomorrow

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02nd Mar 2016 18:25

Me too!
See above.

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02nd Mar 2016 20:26

2016/17

I have had 3 today, baffled me at first, but as hje comments, they will probably relate to 2016/17.

All mine did, just change the tax year!

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03rd Mar 2016 08:27

Bug in Online Software

I had this scenario with one of my clients and when I called the HMRC online helpdesk I was told there is a known bug in the system but they only correct it if you call them to report it.  I had not received any notices for a 50 person payroll for a few months and being suspicious of this siuation I called HMRC.  About 2 weeks after I spoke to them the error was fixed and I received a number of notices.  It might be worth calling them to make sure this is not the issue.

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03rd Mar 2016 08:28

Me too! And not for the first time.

Has happened with me several times. And again day. The email notification comes in. I log-in & check current tax year - and future tax year. But no P9. However, they do sometimes 'appear' a few days/weeks after the email is rcvd.   Typical HMRC's IT systems not functioning as well as they flippin' well ought to in this day and age! 

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By DMGbus
03rd Mar 2016 08:46

Yes, a missing P9 case here too / broken RTI / PAYE code system

A client forwarded to me their eMail from HMRC stating that a P9 was available online to view.  So log in and find nothing to view.

Not surprising given that the PAYE code system is currently defective in another way, ie. new 2016/17 code to employer but not visible to agent when the employee is in SA, for 2016/17.

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03rd Mar 2016 09:15

Yes

me too. Just looked today and still nothing received in my account.

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03rd Mar 2016 09:23

Annual

This thread is an annual occurrence.

Have you changed the year, rumpelstiltskin ?

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03rd Mar 2016 09:25

I'm glad it's not just me. I received a notification email yesterday evening (one or more P9 notices have been issued etc etc) and checked on the gateway where it said no new notices have been issued.

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03rd Mar 2016 09:34

Checked again today...

and they are all there now.  It was nothing to do with changing the year as I had already checked that.  So the email was two days ago and they appear today....hmm

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03rd Mar 2016 10:29

Am I missing something?

I can only find a box to change the year once I have selected a client, not from the general Recent Notices option.

As the email notification does not detail who it is for do I need to go into every client first and change the year to check if the notification related to them?

 

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03rd Mar 2016 12:00

Just a delay?

Received another email notification, checked more out of hope as last checked only about 30 minutes ago and 17 P9s for 16 different clients have appeared.

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03rd Mar 2016 13:20

Scottish Tax

craig preece wrote:

Received another email notification, checked more out of hope as last checked only about 30 minutes ago and 17 P9s for 16 different clients have appeared.

Same thing here. The Scottish Tax kicking in from next year.

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03rd Mar 2016 17:00

Thanks for your responses, everyone. Like many of you....

....I have found that the notification emails are being issued, but HMRC online is not updated with the P9's until a day or two after the email notification is received. It seems to be the usual problem of HMRC failing to think in a joined up way.

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