I have been trying to get through to the so called "helplines" of HMRC this morning.Called both VAT and SA "helpline" and only get engaged tone.
That noise is nearly as annoying as the HMRC on hold music, but much more suggestive that no help is forthcoming.
We need to get HMRC back to providing an, at minimum, half decent service to agents.
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To be fair to hmrc i cant remember last time i got an engaged tone - so i personally will cut them some slack here - perhaps its simply IT issues that will be rectified (by monday?)
Can anyone login to the gateway for self assessment? Not working here and can't file tax returns.
Cutbacks. They only have one phone, now. If someone is already on it, then you get the engaged tone.
Maybe they are making all those much promised but un-materialised call-backs. That should tie the lines up for the next month or two.