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Has this happened to a client of yours?

HMRC computer must have been programmed incorrectly

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My client was issued with a Simple Assessessment for 2017-18, having been in self assessment for many years. The bank interest figure was wrong by about £200. The narrative explained that the figure was either supplied by the bank or by the taxpayer. I telephoned the agent helpline, and got the figure changed. A new assessement duly arrived, everyone happy. Three months later, a new Simple Assessment arrives, with a a bank interest figure nearly twice the true amount. After talking to a nice young man in the Complaints Department (a fluke since he had called me about another case entirely, but agreed to look into this case as well), it appears that the bank supplied the bank interest figure to HMRC, and this was added to the previous amount, rather than be substituted for it. I was amazed, because no person had a hand in this, it's all down to the computer. It strikes me that this must have happened to thousands of taxpayers. I'm wondering whether any one else has come accross this, purely out of interest of course

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23rd Feb 2019 18:05

This is going to happen a lot in the future.

It's progress.

Apparently.

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to lionofludesch
24th Feb 2019 13:46

No, full MTD will solve this & any other conceivable issue.

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to lionofludesch
24th Feb 2019 13:46

No, full MTD will solve this & any other conceivable issue.

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By Maslins
25th Feb 2019 11:21

If/when we get to a stage where data like that is available and inserted into a return before it's submitted, it shouldn't be a problem.

The issue is where a human adds something (correctly), then an HMRC computer adds it too (perhaps if the narrative/amount isn't identical it doesn't twig it's already in there), and it ends up being duplicated. I would hope either HMRC computers or HMRC staff would be capable of sanity checking any info they know about that's "missing" from a tax return with info voluntarily provided on that tax return.

Otherwise it could be a nightmare all round, where perhaps the best solution is for individuals/their accountants to deliberately not disclose these things :-/

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25th Feb 2019 11:28

I have also had one of these but as well as the amounts that we reported, HMRC not only duplicated them from the information they received, but they also added in an estimated amount to take the total from £1,000 to £3,000

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