Has your agent registration vanished for CT & SA?

Logged into my agent account to find that corp tax & SA were missing from the services I could use

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Hi 

Has anyone experienced a similar problem?

Logged in to the agent portal to check a company UTR for a client. But found that corporation tax and self asseessment were not in the list of services I could use and was being asked to request new registration codes for these.

Called HMRC and wasted almost 2 hours with the Online Helpdesk.

The first time was told that I need to register to use these to services. On explaining that I was regsitered and had been using these services for almost two years, and also had authorisations in place for clients, for these two taxes, the individual checked 'the system' and could not find any record of this. on asking what had gone wrong and why this has occurred I was put on hold for a couple of minutes and then told that no record can be seen and I had to register for these taxes. On emphsising the fact that I was registered and had been using these services and have client authorisations in place, was put on hold again, till the line dropped after good 35/40 minutes.

Called again and this time after having a similar conversation was told that a 'manager' will contact me and that the issue will be escalated to the 'digital team'.

been more than a day and still have not been contacted. Have requested new codes but hope that the client authorisations remain intact as it will be a pain to get new authorisations for all clients again.

No help offered by HMRC.

Anyone here expereinced something similar and willing to share how this was resolved please?

Thanks

S

 

 

 

Replies (2)

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By ireallyshouldknowthisbut
24th May 2017 18:03

I have had my SA list vanish, but it came back in about 48 hours.

I didn't do anything other than similar to you make frustrating and unhelpful calls to HMRC.

One thing you can do is call up on behalf of a client and see if they will speak to you. During my problems, that was still possible, I just couldn't see them online.

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