Have any agents received repayments for 2024 yet ?

I’ve had a good few tax refund claims for 2024 self assessment returns in since 7/4/24

Didn't find your answer?

Just wondering if any other agents have seen any 2024 refunds yet . Last year they were coming through within 5 working days . This year they seem to be holding them back . Could it be they are waiting for the 19th filing date for PAYE / CIS employer / contractors returns before releasing ? Supposed to be process and check later ! With next to no support on the agent helpline after a 45 minute wait I know I'm going to start to get the inevitable "where's my refund" texts and phone calls soon

Replies (23)

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By doubletrouble
19th Apr 2024 06:20

A few of the earlier ones I submitted are showing as ‘repayment issued’ on the 18th, and then usually takes a couple of days to hit the bank.

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Northumberland flag
By MJShone
19th Apr 2024 09:07

I submitted my own return on 6 April (repayment due to pension contributions!). My account now shows the repayment was issued on 18 April, the same day as doubletrouble says client repayments are showing as having been issued. MAybe repayments are now issued every two weeks?????

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By sjmaccounting
19th Apr 2024 10:15

All mine filed early have now reverted to "Repayment issued 18 April"

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By johnward
19th Apr 2024 12:33

I was about to make the same post.

I've included the following on all my emails so that it hopefully stops all the "why haven't I got my money messages"

See attached submitted accounts, tax return and calculation for 2024.

HMRC will process your repayment of

HMRC have advised not to contact them this year regarding self-assessment repayments, if your repayment takes longer than the usual timeframe of approx. 2 weeks to make your repayment input your details into the HMRC Where is my reply tool to find out an estimated processing time.

https://www.gov.uk/guidance/check-when-you-can-expect-a-reply-from-hmrc

Are you an agent? – No
What is your query or request about? – Self Assessment
Why did you contact HMRC? – Refund from my online self assessment tax return
What date did you send your claim to HMRC? – Date of this email

HMRC will then advise processing dates, please note we are not in control of these dates, and they will either make the repayment or issue correspondence advising why they haven’t and if there is further action required then we will discuss any further work that may be required at that time.

Can we kindly request that you follow the above if it applies to yourself and refrain from contacting ourselves enquiring about delayed repayments because of additional HMRC security checks, as it takes up unnecessary time for ourselves as we won’t have any information from HMRC until they make correspondence which will be done at the same time to yourself as the tax payer and us as the accountant.

Any queries let me know.

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By K81
19th Apr 2024 12:54

I have checked the ones that I have submitted today & they are all showing repayment issued 18 April.

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Replying to K81:
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By doubletrouble
19th Apr 2024 13:15

So you submitted today and the repayment was issued yesterday, can’t moan at HMRC on that turnaround!

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Replying to doubletrouble:
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By FactChecker
19th Apr 2024 14:24

Truly something magical happened yesterday ... shame that I didn't notice it!

[Note to self: must make sure to claim a rebate this year in order to test turnaround.]

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Replying to doubletrouble:
By K81
19th Apr 2024 14:43

i checked the status today of tax returns submitted in last two weeks :)

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Replying to doubletrouble:
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By sjmaccounting
21st Apr 2024 09:08

Sorry, should have read "Today I have checked the ones I submitted early......."

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By AJ85
19th Apr 2024 15:42

Haven't even got our tax return software update yet! Our provider blaming the new regulations for basis period reform, they've only had a year to do it...

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Replying to AJ85:
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By Mr_awol
23rd Apr 2024 10:23

Digita only got theirs out Friday, to be fair

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Replying to Mr_awol:
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By AJ85
23rd Apr 2024 10:50

It's Digita that we use, bit of a pain when the update usually comes at the end of March but we're away with submissions now.

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By More unearned luck
19th Apr 2024 18:37

Most, if not all, of the respondents have described the position of refunds made direct to their clients. You question is "Have any agents received repayments for 20[23/]24 yet ?" Perhaps this is your problem, namely having the refund paid to you and not to your client. HMRC have had problems with 'repayment agents' and may have developed a policy of delaying repayments to agents while expediting those made direct to the taxpayer.

This is mere speculation on my part; I never get refunds made to us as it means extra work in having to forward the refund to the client. Our ambition is to have a client account with no transactions.

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Replying to More unearned luck:
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By KenKLM
21st Apr 2024 17:57

Many agents work on taking the fee when the refunds come through to support their clients in an ethical and fair way . There is zero difference between timescale for agent payments versus direct to client . In fact there are more delays if you request a cheque repayment for a client . So what works for you doesn’t necessarily work for other agents and you might want to get off that soapbox you seem to like to jump on ?

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Replying to KenKLM:
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By FactChecker
21st Apr 2024 18:50

Soapboxes can be used to promulgate the truth - so, in the same way that not all agents who funnel client repayments via their own account in the first instance are crooks, not everything said from a soapbox is untrue or even unhelpful (particularly where Mul is concerned).

It's a fact that HMRC have had a lot of problems with those they term 'repayment agents' AND as a result have brought in new regs for some aspects along with new procedures across the board.
There's nothing wrong in what you're doing (assuming you stay compliant with the tightening rules) any more than there is with Mul's approach ... but you are most definitely 'swimming against the tide' with regard to how HMRC wants to operate (and they tend to win in the long run).

At the less official level, there's a lot of chatter at the policy level within HMRC to move as many processes as possible from the old 'pay then check' to 'check then pay' - and one might think, in the light of the various Covid schemes let alone R&D TCs, not a moment too soon.

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Replying to KenKLM:
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By More unearned luck
23rd Apr 2024 11:43

I wasn't making an ethical point; only a practical one. Although there is nothing wrong with your practice, other than the extra work it entails, but it is over-egging your case to claim that it 'supports' your clients. They have to meet every other bill they incur, from the butcher, their council tax, their suppliers if in business or a landlord, their gas and electricity, from their tailor and from Uncle Tom Cobley and all. Relieving them from the burden of paying you is as helpful as sending the chancellor of the exchequer a penny to be used to reduce the national debt. Arguably it makes matter worse for them as it denies them the choice of paying you or paying somebody else, who might have greater 'powers of persuasion' than you.

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By KenKLM
21st Apr 2024 17:54

Well it seems HMRC are starting to releases repayments as many of my pending have now moved on to paid 18/4/24 so should be in Monday hopefully

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By Jhon727
22nd Apr 2024 15:10

My client had to pay interest for late payment on 18/04, but at the same time there is a bank repayment pending since 09/04. Some of your customers have since 18/04 repayment issued. Perhaps my client would also have received a repayment, but due to the payment of the interest, it is still repayment pending. How many days after payment can HMRC issue a repayment. Thank you

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By Wilts
23rd Apr 2024 09:40

Has anyone else been receiving the rebates but not the confirmation letters?
Are HMRC not sending letters anymore?

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Replying to Wilts:
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By AJ85
23rd Apr 2024 10:51

They're not sending letters anymore as far as I know

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RedFive
By RedFive
23rd Apr 2024 10:17

I've got three clients who have received the repayment into their bank accounts in the last couple of days.

Letters normally arrive about a week after the repayment lands. It's been like that for a couple of years now.

A combination of sourcing paper from Unicorns and sending via our nearly as broken as HMRC, the Great British Post Office.

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By Mr_awol
23rd Apr 2024 10:25

Had my first email from a client telling me their "rebait" has been received..........

I had a little one due for myself this year for various reasons, and that also arrived in my account today

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Replying to Mr_awol:
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By FactChecker
23rd Apr 2024 13:13

I thought "rebait" was what the dreaded repayment agents used ...
... one bite and you were hooked forever.

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