I'm having issues retrieving past invoices for my internet payment as the supplier is saying that they don't supply invoices older than 2 years from the current date. I have not had issues retrieving others from 4 or 5 years even as I know they have to keep the records for 6 years but these lot are not willing to send me invoices from 2017. Where am I standing law-wise, is there legislation/deadlines for this at all or this company is just being rude. I know they have them but they're not willing to help, they never went sent to me but made available on their online portal.
Any help here is much appreciated.