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Help! Broadband recommendation please?

Endless problems with Virgin Media and need to move provider asap

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I've experienced endless problems with Virgin media broadband in our local area over the past few months culminating in a complete outage for 3 days last week and again today. I've been told by VM that there is a 'congestion issue' which could take weeks to resolve. Sky can't offer broadband in this area full stop and I've never been a fan of BT. Any suggestions? I need to get this sorted out asap. 

Thank you!

Replies (22)

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By Gladstone
03rd Oct 2018 16:49

Had similar experiences with VM who are difficult to reach out to and their business process is entirely on the concept of extracting even the last drop of your blood, if given a chance. Despite disconnecting VM, got few calls and then an email confirming new extension and direct debit taken away from the bank account. So, now moving to TalkTalk as their connectivity is good. Suggest you check the connectivity of other providers in your area and proceed on that basis even if the new option is little expensive...good luck!

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By puzzel
03rd Oct 2018 17:38

It depends on where you are, does it not. I do not think you can just blame the supplier.
I used to have BT and changed to VM, even though BT offered internet free for a year. BT was so bad I did not take there offer, and I am just 15 minutes walk from the main exchange.
Is it not worth going back to VM and sorting it out with them?

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By legerman
03rd Oct 2018 19:13

Talktalk business, I've used them for 5 years without a single issue. Also reasonably priced, £32 + VAT a month for broadband, line rental and all calls, including mobiles.

Took over from Pipex and used their infrastructure (unlike the residential) so a good solid network.

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Replying to legerman:
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By ScribbleD
04th Oct 2018 10:48

Thank you, legerman. I’ll give them a call today. VM have acknowledged their short comings in our area and whilst the problem has been escalated and works are on going, it could take weeks to resolve. I’m trying to run a business so I can’t hang on until they get their act together. Such a shame!

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By ireallyshouldknowthisbut
04th Oct 2018 09:07

is this domestic broadband?

If you are running a business then get proper business broadband. I have stuck with BT as whilst they are never the cheapest and their billing is erratic (albeit they always discount the overcharges if you hound them), if something goes wrong it gets fixed same day or overnight.

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Replying to ireallyshouldknowthisbut:
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By chunkycat
11th Oct 2018 11:18

I agree entirely with this - BT Business are consistently reliable. Also offering add-ons such as Cloud Phones, which I've found to be very useful.

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By Maslins
04th Oct 2018 10:56

I'm surprised to hear multiple Talk Talk recommendations, I thought they were consistently rated very low for things like customer satisfaction.

As I understand it, Virgin Media run on a completely different network. Pretty much all the others will rely on BT's infrastructure.

We (domestic-wise) are currently with Plusnet, but been very unimpressed with their reaction to our internet going down completely ~5 days ago now. Following speaking to multiple tech savvy people, we'll likely be moving to Zen internet shortly.

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Replying to Maslins:
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By legerman
04th Oct 2018 11:10

Maslins wrote:

I'm surprised to hear multiple Talk Talk recommendations, I thought they were consistently rated very low for things like customer satisfaction.

The dealings I've had with them have been good, but that said I've only had 1 issue, when lightening knocked out my router. Phoned them up, quoted 7-10 days which I wasn't happy with, but the router turned up next day. On the few occasions I've rang them (renew contract, add a mobile etc) I've found them extremely helpful.

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By cbp99
04th Oct 2018 12:46

I would strongly recommend Zen, which I use. Of course they use the Openreach line, but you can speak to a real person in the UK (Rochdale as it happens), and not be hanging on waiting for ages. Score highly in Which tests,

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Elliott Chandler Picture
By elliottchandler
06th Oct 2018 14:33

The majority of broadband providers all rely on the BT Openreach copper network. Virgin media previously NTL do have their own copper in places. Talk Talk do have their own network and their business network is separate from the domestic. BT business have their own network like Talk Talk. If you visit www.kitz.co.uk you can learn more about our wonderful broadband service in the UK. I have worked with broadband ever since it was borne and generally speaking it is more reliable but some providers do over contend their network which has the effect of a slow connection.

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By sarah douglas
07th Oct 2018 21:55

For the main office, we have talk talk Business Fibre Optic Broadband and our office landline. All our calls are free including mobile, except 0845 numbers and international £39 including vat

For my home office if I need to work I have Virgin Business Fibre Optic for £22.00 including Vat

Both were deals that were going at the time and customer service is very good for both. Talk Talk business we have been with them 5 years and the customer service is fine. I refuse to pay BT prices

I agree about the comments about domestic broadband Virgin Business are different to Virgin Media when it comes to support

Both areas have fibre optic so it does depend on what area you in and competition

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By djn24
11th Oct 2018 10:27

We've been with BT for the last 3 years 80/20 I believe.
Apart from a very occasions, it has been very reliable and does the job.
Reasonable cost too.
I don;t see the point in using someone like talk talk to save a few £ per month when they use the same lines anyway. If there's a problem, Bt will fix it quicker than others.

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Replying to djn24:
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By sarah douglas
11th Oct 2018 15:34

That is not necessarily true, talk talk were out straight away the one time in 5 years. Fellow accountant in Glasgow left for 3 weeks without internet with BT.

BT is not the company they once were and do not deserve the respect they get considering how they treat their customers including some of our clients

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By richard10002
11th Oct 2018 10:39

If you need reliability for business, Zen are one of the best, albeit not the cheapest.

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By pauljohnston
11th Oct 2018 11:39

Zen - because you get what you pay for.

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By SAYMA
11th Oct 2018 12:35

I can highly recommend Zen.

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By [email protected]
11th Oct 2018 12:45

Most providers rent bandwidth off either BT, Virgin or both
There is very little else in terms of the Backhaul (ie the bit that connects exchanges and the wider world
you don't say what size business you are, but as others have already pointed out, for a business you want to get a business account, comes with SLA's and priority when there's outages, "congestion" etc etc

Have had good experiences with Plusnet - both domestic and Business, BT - for "proper" fibre although the back and forth with Openreach and business or wholesale is a pain, but once installed eveything settles down
Have had bad experiences with Talk Talk

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Replying to [email protected]:
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By [email protected]
11th Oct 2018 12:52

Of course it all depends what is available in your area
If Virgin is the only game in town, you're stuck with them!

If connectivity is an absolute must, consider investing in a router (such as Cisco Meraki) that can re-route via a 4g connection as a backup when necessary

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Morph
By kevinringer
11th Oct 2018 13:25

Been using Plus Net since 2001 and had great service. Very few problems and all resolved quickly. I had to contact them last month about a problem with the phone line. They did a test, identified a fault and got Open Reach to fix it within 12 hours.

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By David.dgwright.co.uk
11th Oct 2018 13:54

Zen - no hesitation. Dumped BT several months ago, never looked back!

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By gphemy
11th Oct 2018 16:00

I can also speak highly of Zen, although having access only via a reseller, I have no experience of their customer support. On the other hand, I can wholly recommend a small firm in Bracknell who set great store by their determination to get BT Openreach and other network capacity suppliers to deliver when there are faults. This works two ways - by having sophisticated full time network monitoring, and by having a tech support team who know their stuff thoroughly, and know how to cut through the nonsense. As far as I know they have at least two network providers - BT and TalkTalk - but the customer does not have to deal with them. Cost is comparable to TalkTalk Buisness quoted upthread.

www.aaisp.com

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By MW-BM
11th Oct 2018 16:51

I would recommend using business broadband from Brightstar Ltd. We also use server from them.
The internet is 100mps up and down.
They charge us about 40/month.

they also provide voip phone service .

Check them out. we are satisfied so far.
I am not sure if you can use our name - MW guys

Thanks

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