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HM Revenue & Customs

"SHE'S BREAKING UP, CAPTAIN, AND CAN'T TAKE MUCH MORE"

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By penelope pitstop
30th Jun 2020 15:02

Explanation required!

Despite best endeavours, HMRC are frustrating my efforts to pay off the MONSTROUS National Debt (i.e. pay a couple of thousand quid in tax).

Phoned HMRC umpteen times today to discuss how to pay a certain type of tax bill. The money is ready and waiting in someone's bank account ready to pay across to HMRC.

Well, it is just not happening. Cannot get any sense out of anyone at HMRC. Phone calls end up being terminated after wasting ages going through security. There is no charge reference number to pay the tax across and the current HMRC system cannot deal with this situation.

The relevant tax department (which will remain nameless) says that HMRC Debt Management can create the bill reference number, but Debt Management automated response cannot deal with this query.

It is just a joke when you can't even pay tax to HMRC. Isn't that the sole reason for HMRC's existence?

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Replying to penelope pitstop:
Hallerud at Easter
By DJKL
30th Jun 2020 15:10

It certainly is not their sole reason, it is merely their subsidiary reason.

Their primary reason for existing is to make people miserable, with you they have succeeded, you are unhappy.

Thanks (4)
Replying to penelope pitstop:
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By Andrew1961
30th Jun 2020 21:05

I eventually got through to someone on Friday. I had tried to pay online, but couldn't find where. They told me that their receipt systems were down for TEN DAYS and that I could pay when fixed. The tax was due on 29th June, but I was told it would be fine to wait.

I paid it in via my bank with their 14-character reference. I don't trust them to not hit me with a penalty for late payment!

Thanks (1)
Oaklea
By Chris.Mann
30th Jun 2020 15:23

From what I understand, there is little intention , for the administration section, of the public sector, to return to office based working procedures, until next year? Let's just hope that onesies aren't the preferred dress code.

I contacted the dedicated agent line, yesterday and I "held" for more than 20 minutes. The preamble to the call, was a series of automated messages, one of which "warned" that the representative would be working from home and although this was a secure environment, there was the possibility that background noise may be unusual (the mind boggles).!

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Replying to Chris.Mann:
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By AWeb72
30th Jun 2020 16:17

Let's just hope they're not binge watching any HBO programmes in the background. We'd hear more than we bargained for in the background in that instance.....

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Replying to AWeb72:
By penelope pitstop
30th Jun 2020 17:05

Nah.

Sure it'd be Coronation Street or Eastenders.

Thanks (0)
Replying to Chris.Mann:
RLI
By lionofludesch
01st Jul 2020 10:17

Chris.Mann wrote:
Let's just hope that onesies aren't the preferred dress code.

Ah - the onesie.

Graphically described to me by a client as "boiler suits for walkers".

Only he spelt it wrong .....

Thanks (0)
Replying to lionofludesch:
Hallerud at Easter
By DJKL
01st Jul 2020 11:01

Boiler suits for part time sloths; my daughter is a fairly healthy individual yet used to binge watch Gillette Soccer Saturday wearing a onesie whilst consuming juice and crisps ,back when football was the most important thing in her life.

Thanks (1)
Replying to Chris.Mann:
n/a
By Trish Baillie
01st Jul 2020 11:43

Depending on the tone of the HMRC person who answers my phone calls I ask them where they are working from - so far I've had one in the conservatory, one in the dining room and several in the spare bedroom, but the best by far said he was actually working in the office as he had 3 children and he'd never get any peace at home!

Thanks (1)
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By memyself-eye
30th Jun 2020 15:34

You need to Klingon, don't do anything on impulse, live near a Worf and collect the right Data.

Beam me up, Scotty...

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By vinylnobbynobbs
01st Jul 2020 10:45

Its life Penny, but not as we know it!

Thanks (1)
Replying to vinylnobbynobbs:
By penelope pitstop
01st Jul 2020 12:47

You pinched my next punchline, which was going to be:

HMRC Frontline Staff: "It's Life, Jim, But Not As We Know It"

Thanks (1)
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