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HMRC Agent Access for PAYE

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Having logged into our Agent portal for PAYE, it seems that HMRC have removed our ability to view each clients Payments, Allocations and submitted figures etc. Has anyone else experienced the same problem?

It seems a shame that HMRC are always restricting what an Agent can see or access e.g. P60 info.
Shouldn't HMRC be trying to work with agents to get each persons self-assessment as accurate as possible!

 

Replies (8)

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By johndarnbrough
17th Oct 2019 16:10

I have had same issues. I thought were getting access to more information, not less

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By Wally
18th Oct 2019 10:11

Here here!

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By JuneB
18th Oct 2019 12:03

Have clicked on the links from payrollBecky - message saying no access to the new agents page as we've more than 200 clients. We couldn't see the liabilities screen before because of this but was hoping the link was somesort of back door to it. It is such a long winded pain having to ring the employer's section!!

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By marky74
18th Oct 2019 15:48

Just an update everyone - I had this issue last couple of days but now it seems to be working as normal again - i.e. I can see payment allocations etc

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Replying to marky74:
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By Jamie Thompson
21st Oct 2019 08:56

Hooray. Now seems to be back. Hopefully just an oversight by the IT department of HMRC.

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By sosleepy
18th Oct 2019 16:03

We never had access to this information...is there a different place to login??

We go to the login page, then after login is the 'services you can use' screen, from which we choose 'PAYE for agents'. This then leads to the screen where you choose which client you want to look at. But this section has never had details of payments/allocations etc. for our clients.

Is there some kind of additional authorisation required or something? Not that it matters now apparently...

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Replying to sosleepy:
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By Small accountant
19th Oct 2019 11:40

It's available on the beta version if you're signed up for it. It's black and white rather than green.

It's the beta version HMRC are having problems with. Doesn't affect all my clients which means I don't have access to the same information for all clients. Absurd.

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