Like most practices, we have an agent account with one log in and password that we all use.
HMRC have advised that multi factor authentication is coming/has arrived and whilst I applaud the increase in security, it comes with issues (I think).
We've now set up each staff member with their own access ahead of this going live and allocated the relevant taxes to each. However, no clients are allocated to them so it appears you need to allocate each client to those staff members that need access. Well, like most, we've got thousands on the client lists when you consider there is duplication within PAYE/CT and individuals (as in one client can be listed in more than one place). All of us need access to all clients.
Has anyone else encountered this and is there an easy fix? The same issue will arise if/when new staff members are added.