Recently we've requested authorisation codes from HMRC for a number of new clients.
The clients receive the code, we enter it as usual on our agent login and it says it's successful. Usually they take 2 days to actually appear in our client list.
However, recently after 3 weeks the clients are still not showing on our client list so we can't access their tax overviews or check their accounts or contact HMRC as we're not classed as their agent, even though we've successfully entered the codes. This has happened with self-assessment, corporation tax and PAYE authorisations.
Has anyone else had this problem, and have you found a solution?
Besides sending 64-8s for each client, which we've done in the past and also had problems with.