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HMRC Agent Line - new annoying message

HMRC Agent Line - new annoying message

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Is anyone else annoyed that HMRC have now put an pre-recorded message on the helpline before it rings through to an advisor? Not a message for us, but for non-agents who might ring up to be told to go away. That's 30 seconds of my time wasted every time I phone them, as opposed to 30 seconds of an advisor's time telling them they can't help them.

Clearly I see why they have done this, but can I bill them at my hourly rate for this?

Don't get me started on the 2 minutes needed to get through to the Employers helpline...

Yours,

Grumpy of Grumpysville.

Replies (9)

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By The Innkeeper
20th Jul 2012 14:22

yes

and what happens if you have made yourself your own agent?

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Image is of a pin up style woman in a red dress with some of her skirt caught in the filing cabinet. She looks surprised.
By Monsoon
23rd Jul 2012 11:55

Own agent

Indeed! I am my own agent. I say I am Monsoon from Smith Jones and Co, on behalf of taxpayer Monsoon Jones, and speak about myself in the third person. I'm not even joking.

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By taxhound
21st Jul 2012 15:08

Also very irritated

And they give you the alternative phone number not once, but twice, just in case you didn't catch it the first time.  I never thought I would be driven to shouting at recorded messages on the telephone, but with HMRC recorded messages I regularly find myself doing just this...

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By Graham Bell
23rd Jul 2012 11:49

Agent line for agents

Monsoon is very lucky.  My recent experience is that the agent line will not talk to me about my own tax affairs even though I had to submit a 64-8 to file my return some year's ago.

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By taxhound
23rd Jul 2012 12:54

@ Graham Bell

The trick is not to tell them that you are ringing about your own affairs.  When you call them, pretend that Mr Bell is someone else and talk about him and his rather than me and mine. 

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By Graham Bell
23rd Jul 2012 14:02

This might work if...

This might work if the firm name is different from the agent's own name.

In my case they are similar and easily spotted.

 

 

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By ShirleyM
23rd Jul 2012 14:34

Own agent

How can they refuse to speak to an agent ... even if you are your own agent?

ps. I've never had a problem speaking to the agent line about my own tax.

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Image is of a pin up style woman in a red dress with some of her skirt caught in the filing cabinet. She looks surprised.
By Monsoon
23rd Jul 2012 16:43

@Graham

Change your firm's name at HMRC. Sorted!

But seriously, if you hold a 64-8 for yourself, they should speak to you.

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By Katmandu
23rd Jul 2012 16:59

I agree that that particular message is annoying, but my vote for the most annoying HMRC message goes to the one where after you have gone through about 16 different menus (press 1 for someone pleasant but that can't help you, press 2 for someone that will pass you on to a different department who will arange for a call back at some time in the next 3 weeks etc....) finally the menus get you through to what you think is the right department, the phone rings and you wait expectantly....... Only to get the messgae 'HMRC are very busy with calls at the moment, please try again later' which is follwed by a swift click when they cut you off!  That has to be the most annoying HMRC message and it is one which has cost me many chargeable units over the last few years!

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