Is anyone else annoyed that HMRC have now put an pre-recorded message on the helpline before it rings through to an advisor? Not a message for us, but for non-agents who might ring up to be told to go away. That's 30 seconds of my time wasted every time I phone them, as opposed to 30 seconds of an advisor's time telling them they can't help them.
Clearly I see why they have done this, but can I bill them at my hourly rate for this?
Don't get me started on the 2 minutes needed to get through to the Employers helpline...
Grumpy of Grumpysville.