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HMRC Authorisation for a client

Deleted client

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I deleted a client from my list on HMRC site a couple of weeks ago because I ceased acting for her.  She has not instructed another accountant and has now come back to me with her tail between her legs.

I have tried to request authorisation again, but the system shows a 'fail' and suggests I check the details entered.

I have tried a few times, and I have definitely enterered the correct details.

Any suggestions?  Has this happened to anyone else ?

Thnaks

Replies (10)

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By SXGuy
17th Jun 2021 17:25

Odd little things can happen with authorisation sometimes,

Try postcode without spaces. Sometimes that works.

Thanks (1)
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By Paul Crowley
17th Jun 2021 17:38

The issue may be that when you delete, you do not cancel the 64-8.
You simply lose access.
I always wait a while before deleting.
If client did not appoint another agent and did not cancel though her GG, you are probably still the agent.

Thanks (3)
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By michael sampson
22nd Jun 2021 10:11

Whatever your returning client had between her legs when she returned I think your comment is very demeaning and unprofessional. Maybe you were trying to over charge her? We need to be sensitive to our 'customers' as every other business has to be, and not think too highly of ourselves.

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Replying to michael sampson:
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By Hugo Fair
22nd Jun 2021 12:13

After nearly 7 years with nary a question/post/comment, can it really be that "tail between her legs" is the first thing you've read that warrants a riposte?

I assume this was a (poor to my mind) attempt at humour , as otherwise I might be 'offended' by your reference to "whatever your returning client had between her legs" ... a hostage to fortune for unlimited discrimination types!

Oh, and I recognise the type of client OP has regained ... and my only advice would be to remain wary (returnees seldomly remain acquiescent)!

Thanks (5)
Replying to michael sampson:
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By Paul Crowley
22nd Jun 2021 13:11

Crass assumptions being made.
And absolutely Zero effort to assist OP

Thanks (4)
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By FCExtraordinaire
22nd Jun 2021 10:21

Dare I say it, phone the HMRC and see if you are still the acting agent ?

Thanks (3)
Morph
By kevinringer
22nd Jun 2021 13:04

Only input the compulsory fields into the online authorisation process. For example, with SA clients the NINO is not compulsory and after one fail recently I simply deleted the NINO and it worked! The NINO was correct.

Thanks (1)
Replying to kevinringer:
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By Paul Crowley
22nd Jun 2021 13:12

Concur
Minimum only

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By Roland195
22nd Jun 2021 15:00

For what it is worth, I don't think deleting the client from your online services is always the same thing as revoking the 64/8 depending on who at HMRC is involved.

On the other hand, the online authorisation is temperamental at the best of times.

Thanks (1)
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By Mr J Andrews
24th Jun 2021 09:45

Hopefully there was nothing too serious with the returning client's coccyx.
It irritates me where the HMRC ''...system...'' is referred to as a preventative to simply getting on with the job. We all know - and that includes the Revenue - their computer system is crap.
Suggestion is that a manual 64-8 is filed with a formal complaint about the ''system''. Add a question - what are they going to do about it and a timescale for which this shortcoming will be rectified.
Probably like knocking your head against a brick wall but short term frustration resolved.

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