I sumbitted an online client authorisation a few weeks ago. The client received the code and forwaded it on to me. I input the code and the client appeared on my client list. I then prepared and submitted the clients SA tax return on Tuesday and all was ok. I then logged on in front of the client the next day, i.e. yesterday as I like to show the client the current tax position. However, they were no longer on my list. Therefore, a very embarassing situation.
I phoned up online services and they simply said that authorisation isnt in place and they couldnt do anything. I then contacted CAAT who said the same and said I had to submit a 64-8 or submit another online authorisation.
I find this totally bizzare - how can they be so useless.
I even tried phoning up CAAT as the client, but they were filling me up with some incorrect information about different levels of authorisation - one for just submitting and the other for submitting and access to records.