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HMRC Basic PAYE Tools not working

Need to submit an EPS for month 1 but cant get tools to load

A client registered for PAYE from month 2, of 18/19 tax year, HMRC in their infinate wisdom have decided to asses tax due for Month 1, and so i need to submit an EPS for month 1 to remove the assessment. I cant do it from my payroll software as this starts from Month 2.

Basic PAYE tools will not load on Windows 10, it just hangs on the loading logo.

Anyone have any ideas how to fix this? ive tried running as administrator as well as using compatability mode.

Failing this, would it be possible to call HMRC and explain my client couldnt possibly owe anything since the payroll scheme wasnt in place until Month 2, thus avoiding the need for an EPS?

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By Matrix
11th Mar 2019 12:14

What date was the payroll scheme effective from? If from month 2 then call HMRC and get them to change, if from Month 1 then change in your system and submit nil FPS or EPS. I tend to avoid Basic Tools so can't help there.

Thanks (1)
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By SXGuy
to Matrix
11th Mar 2019 12:30

Thanks. Effective date was after 5th May so clearly no where near month 1.

Looks like I'll give them a call. Thanks again.

Thanks (0)
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By Matrix
to SXGuy
11th Mar 2019 12:32

5th May is in month 1 so a submission will be required.

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By SXGuy
to Matrix
11th Mar 2019 12:43

Thanks but as I said. It was way after 5th May so it wasn't in month 1.

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