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HMRC call handling

Where have I seen articles about the numbers of calls made to HMRC?

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I recall having seen articles about HMRC's call handling, specifically the number of calls and how many are answered, but cannot find these anywhere online.
I believe that they may have arisen from reviews by the National Audit Office of HMRC's performance targets but, again, I can find no trace.
I would be most grateful if anyone could let me know of any links to any of these articles.

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By Stevieve
03rd Oct 2019 11:33
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By SteLacca
03rd Oct 2019 12:04

And why anonymous?

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