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HMRC dedicated line

Agent access HMRC

Didn't find your answer?

Anyone know what has happened to the dedicated helpline? I can't get through.

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By SteveHa
14th Sep 2016 14:37

A couple of people have posted elsewhere with similar woes lately, though I can't say I've encountered any problems or undue delays.

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By craig preece
14th Sep 2016 16:02

I've had no problems either, just checking you are using the 0300 and not the old 0845 number?

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By sqwint
14th Sep 2016 16:22

I've noticed over the last few weeks a dramatic increase in the waiting times for them to respond. No explanation but you are not alone.
On a similar note with the agent dedicated line, is it standard practise to use the agent dedicated line when you have a new client face to face, but no 64-8 in place as this is the first meeting. I have found myself a few times where a quick call to HMRC will solve the issue, and they can Identify the client with a few questions. I have had a few times a lecture from the agent stating that as there is no 64-8 I should really dial the normal helpline, and of course sit there for the half hour or so while they get round to answering.
I wonder is this normal in our very busy days?

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By sqwint
14th Sep 2016 16:46

double post

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By david wilks
14th Sep 2016 16:33

Hi

I am using the 0300 number. Up until now they have answered straight away but not today!
More lay-offs by HMRC?

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Replying to david wilks:
Tornado
By Tornado
14th Sep 2016 18:19

Possibly a further move to make it more difficult for Agents to act on behalf of their clients .... or could just be a busy day on the Agent Line.

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By simonsheppard1975
15th Sep 2016 15:46

Hi

I'd noticed the same thing since yesterday. Every call seem to be answered after about 10 minutes, normally its always straight away.

I've mentioned this a couple of times to the people I've eventually got through to and the first one said she didn't know of any problem and the second said she'd heard that other people were saying the same thing and that they were 'experiencing a high level of agent calls today' (even though the problem isn't just today) - Otherwise she said nothing has changed at their end.

Seems a bit fishy to me....

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By david wilks
15th Sep 2016 15:52

It's a funny old game!!

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