I have just chased HMRC on behalf of a client who had not received a statement re the £4000 tax he owes for 2009/10 although the return was filed online 11th August. They first tried to claim that it might have gone to his old address, which he left 24 years ago. Then it was that they would send out a copy. When I challenged them as to a copy of what they then admitted they hadn't sent it.
Don't they want the tax now or am I misreading the situation?