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HMRC Employment Allowance Missing

Scale of HMRC Issue

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Hello,

On the HMRC service availability page, it currently says:

"Employment Allowance and other credits are not visible, or are incorrect on the monthly statement

We are aware that for a very small number of users, Employment Allowance and other credits may not be shown, or may show the incorrect amount on the monthly statement."

Given that at least 4 of my clients are affected (I've only checked 4, but they all had the same issue), it is unlikely to be a small number of users.

I assume everybody else is having the same issue - please confirm and I'll raise it further.

Thanks,

Replies (9)

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By csmith8757
19th Sep 2020 12:49

Not a small a small number of users at all. I have currently checked 60 of mine that should be showing EA and not showing on any of them.

Thanks (0)
RLI
By lionofludesch
19th Sep 2020 13:05

Mine are all over the place.

Some are grand, some show no EA, some show completely different credits to what's been paid and, most mystifying of all, one shows a £2.33 interest charge for a payment made 4 days before the due date.

Back to biro and ffag packet.

Thanks (0)
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By Truthsayer
19th Sep 2020 14:44

I've got two that I'm aware of, and that's out of only five that clients that are eligible. I would guess this issue affects a third of all claimants, but it has so far escaped the attention of most.

Thanks (0)
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By Truthsayer
19th Sep 2020 14:46

Duplicate.

Thanks (0)
By petersaxton
20th Sep 2020 12:11

You haven't got used to "Bullshit Speak" yet, have you?
Government departments and big business lie all the time.

Thanks (0)
By Mouse007
20th Sep 2020 18:39

Now showing up as

£XXX.XX of unallocated credit Employment Allowance
What are 'unallocated credits' (expand link to reveal...)

You received a credit that wasn't used to pay a bill. The unallocated amount will be used to pay future bills or charges.

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Replying to Mouse007:
RLI
By lionofludesch
20th Sep 2020 18:43

Mouse007 wrote:

Now showing up as

£XXX.XX of unallocated credit Employment Allowance
What are 'unallocated credits' (expand link to reveal...)

You received a credit that wasn't used to pay a bill. The unallocated amount will be used to pay future bills or charges.

What do you make of that ?

Thanks (0)
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By jjswjjsw
21st Sep 2020 12:10

Yes I have several, often only with a problem from August. It doesn’t help that they’re getting letters from debt management saying they owe money when I know they don’t.

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x
By rockallj
22nd Sep 2020 08:08

Yes I have one as well.

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