We have moved our VAT registered clients to Xero over the last few years; partly to ensure they are MTD compliant, and partly because it works better for the client and for us. We now have an enquiry into one of these clients and HMRC have asked that, if the records are held on computer, we send them electronically. We have told them the records are in cloud accounting software and suggested they have read-only access to the system, which would provide them with all the information they have asked for including PDFs of the invoices. Three months later, the reply from HMRC is that the only method they will accept is for us to put everything into Dropbox for them and I get the impression that the inspector has no idea what cloud accounting is. I don't think there is any way we can do this so will probably have to revert to sending a box of paperwork to HMRC's totally incompetent central scanning department. This is incredibly frustrating because we have taken steps to update accounting systems to comply with HMRC's new requirements, only to find that most of their people are still at least 10 years behind the rest of us! Has anyone else had similar experiences or any ideas on the best way forward?