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HMRC Frustration

HMRC Frustration


I wrote to a CT office regarding interest charged on a payment they already held.  Six weeks having passed I rang the office to chase a reply.  I was told "We wrote to our interest unit about it and they have written back to us, I'll have to find the letter and ring you back as we are not opening March post yet". They phone back and say "Our interest unit wrote us (the CT office) and said we hadn't supplied the correct information, we have to write to them again"


CIS online is down.  The website says it will be fixed sometime . I rang online services and asked for a reference so when I get a load of penalties and removal of gross status that I have to appeal (for free) I have something to refer to.  I am told that the CIS deadline is tomorrow and I should try again then.  I explain I may not be able to wait around tomorrow on the off chance they fix their website. I then ask for a reference again and am told I cannot have one as the system is down.

Has anyone any tips on dealing with these people?


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18th Mar 2010 10:22

Customer (victim) service.

Has anyone any tips on dealing with these people?


Treat them with the utter contempt they deserve.  Things will never improve while we accept it or put up with it.

Complain - bill them for your costs, and if they dont pay, stick them in the small claims court.

As regards CIS onl;ine - take screen shots and date & time them.  Any pemalties appeal and again make it clear you WILL go all the way to the courts if you have to.

Always remember that logic, common sense, and customer (victim) service are totally alien concepts to HMRC.




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By 4nick8
18th Mar 2010 10:50

More frustration....

We have been waiting 7 months for a repayment for 2009-2010  following the clients departure from the UK. The money eventually came through without a computation. Within 3 days of receipt we get a letter to say they have overpaid by £1300! Aarrggghhh!!

Also, we have sent  numerous 64-8s in for CT and VAT. Now CAAT Newcastle are now sending us stock letters which say:

"you recently sent us form 64-8 indicating that your client is either self-employed or has SA income from another source"

Long story short they want us to register the client for self assessment!

Excuse me?


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