Is it my imagination or is HMRC on a mission to disrupt my working days with errors and delays that I need to address and so keep me away from proper work. In the past week or so I have had a late Tax Return filing penalty for a client with a different reference (he has not been bankrupt so no refrerence change), a late filing penalty for a deceased client where 2 months previously a letter was sent saying that Tax Returns for 2019/20 and 2020/21 would not be required, a tax calculation where the marriage allowance has been deducted from the recipient - the husband and deducted from his wife, 2 notices of further late company return filing penalties where HMRC have been advised up to 3 months ago that the companies are dormant and where dormant accounts have been lodged with Companies House and where no acknowledgement has been recived to earlier appeals, a simple assessment where an overpayment for 2019/20 was offset against brought forward arrears and which was then repaid to the client. There are many others too numerous to list. I know we can all make mistakes but this is taking the michael. It is virtually impossible getting through to HMRC on the phone unless you catch them at 8am or are prepared to sit and wait for over an hour and it seems that letters are taking 3 months or more to be dealt with - if they are dealt with at all! It is a complete waste of my time and HMRC's and cannot all be down to covid and brexit. I am finding the whole business very frustrating at the moment. I know others have said something similar but how much time is it costing you - especially when it is difficult to bill a lot of this time to the client.
24th Mar 2021
Delays and errors