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HMRC Letter re Late MTD Return

Client received letter re VAT return not filed - I have electronic copy with HMRC reference

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This morning my client received a letter from HMRC stating that the annual VAT return for the year ended 31 August 2019 had not been filed and issued an estimated assessment.

The return was filed using the IRIS VAT Filer and I have an electronic copy of the return stating: -

a) Processing date - 31 October 2019 (The last day for filing as it is an Annual VAT return); &

b) Form Bundle Number - As generated by HMRC at the time of filing.

On phoning the agent helpline they claimed they had no trace of the return and that I need to now filed a hard copy return which they will e-mail to me print out, complete and return by post.

Has anyone else encountered such issues with the MTD filing service, any advice most gratefully received.

 

Mike

Replies (14)

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By Matrix
28th Nov 2019 11:44

Why did you put the client in MTD before it was mandated to join?

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By she001
28th Nov 2019 11:47

We had the same problem. Our return for Feb 19 was filed under MTD. It went to HMRC's old system. They didn't collect the DD and when I contacted them they told me to make a manual payment, which I did, however, HMRC put the payment to their new system and promptly sent us assessments for non-filing! Took months for them to correct it. I couldn't file the May 19 return because HMRC had our records down as missing return for Feb 19. They owed us nearly 5K for this return. I contacted them and they sent me a manual return, which was completed and returned. Constant phone calls later we eventually got a cheque (was told it would be a payment into the designated bank) in September!! Absolutely useless. They don't know their @rse from their elbow. We also had ongoing issues with PAYE for 2018/2019. This has been going on since April and still not sorted. Employers helpline and employees helpline refused to speak to each other. Both telling us to do the opposite things. Neither care that it was with their debt management team who hadn't even acknowledged anything.

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By marky74
28th Nov 2019 11:48

I wouldnt worry too much, I submitted and paid my May 19 and August 19 quarters and I was forever being chased by HMRC debt collector saying I hadnt paid. I rang HMRC helpline and after the usual 3 hour wait (chuckle) got through to a lovely lady who advised me that there was an issue and she put my details onto a "spreadsheet" that they were apparently keeping. The warnings etc kept on coming for about 3 weeks after but at the moment they seem to have dried up....

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Replying to marky74:
By SteveHa
28th Nov 2019 11:55

Oh, well. If they put you on a spreadsheet, that's OK, then.

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Replying to SteveHa:
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By paulwakefield1
28th Nov 2019 16:15

As long as they don't use copy and paste ;-)

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By johnhemming
28th Nov 2019 12:12

I always recommend that people use the MTD api that looks up submitted returns once a return has been submitted. You can then print that to PDF or paper to prove what they have on their system.

I would also suggest looking up what is currently on their systems as if you find they do actually have the return that is a simple answer (that can be done using the MTD api or the gateway).

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Replying to johnhemming:
By Tim Vane
28th Nov 2019 12:57

johnhemming wrote:

I always recommend that people use the MTD api that looks up submitted returns once a return has been submitted.

There’s absolutely no point. The problem is HMRCs own internal systems not being updated so it is a waste of time telling them what you see in MTD as if they cannot see it on their VAT system they will just ask you to do it manually. The HMRC systems are not connected properly so why waste time on it.

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Replying to Tim Vane:
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By johnhemming
28th Nov 2019 16:03

The point is that it is proof as to what is stored on HMRC's systems as at that date.

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By bettybobbymeggie
28th Nov 2019 12:14

Perhaps a silly comment, but have you logged into your ASA to check?

In any case I think I would start with the Iris support team.

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By Timothy
28th Nov 2019 13:03

Clients first MTD return in May - HMRC didn’t collect the DD in the usual way. Certainly hasn’t come out of the business bank account, yet HMRC insist that it’s been paid. Will they ever notice?

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By alialdabawi
28th Nov 2019 13:58

Tackled the same issue last month for a QE June 2019 return by sending a covering letter with an enclosed printout of the the HMRC responseID, submission date & time printed out from the software.

Just this week HMRC have replied acknowledging the original - and only - return submitted on time.

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By Mike Harrison
28th Nov 2019 15:01

Many thanks to all of you who have responded, you time, effort and thoughts/advice are much appreciated.

I have logged onto our ASA (Specifically for MTD VAT) and our other online portal account - Cannot file return that way as signed up for MTD but no return showing as filed either.

Am writing to HMRC with a copy of the pdf report from our system with the submission date and Form Bundle Number clearly shown and will await the results (Without holding my breath obviously!).

Many thanks again.

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Replying to Mike Harrison:
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By johnhemming
28th Nov 2019 18:16

This is, in fact, a good example of where a PDF of the data on HMRC's systems would be useful. That would be proof that the data got to where it is supposed to be.

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By SteveHa
28th Nov 2019 16:16

Never mind. MTD will fix all th......oh, wait.

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