We have just phoned HMRC VAT with a VAT query, and after 28 minutes of waiting, then identification, the HMRC person said they could not speak with us because they do not hold a 64-8 authorisation for VAT.
We then phoned the HMRC agent helpline (without reference to any specific case) and the HMRC person there said that online authorisations usually apply only to online matters.
It is correct that we don't hold a 64-8. However, we applied for online authorisation about two years previously, and after getting that, we have been submitting VAT returns regularly since then. The client is still listed in HMRC online services. This is nothing to do with MVD as yet.
To remind ourselves how this works - we request authorisation by applying online, HMRC sends a letter to the client with an authorisation code. The client gives us the code, we enter it, and shortly after we can see the client details in HMRC Online Services.
HMRC's letter to the client says: "Once this authority is activated it will allow us to exchange information about your VAT business with [agent name] and to deal with them on any matters within the responsibility of HMRC in relation to your VAT business."
Note that it says "on any matters", not just online matters. It seems quite clear.
To take the matter up again with HMRC could be another half-hour before we even start to deal with the issue.
Has anyone else experienced this "not authorised" allegation?