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HMRC not processing returns

anyone else with this issue?

Didn't find your answer?

I now have come across another client whose return is showing as received by HMRC back in September but has not yet been processed, this is the second one I know of, anyone else noticed this?

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RLI
By lionofludesch
05th Jan 2021 15:13

No.

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By Carwidow
05th Jan 2021 15:32

Yes, I have one that was received 4 July, and does not show tax due.
I had to call HMRC before Christmas (14/12/20), and they emailed the "capture" department, and said it should take up to 5 days before it's processed.
4 January, still not processed. Another phone call to HMRC, and now sent to "Priority Capture Team", and promised that it should be processed by 13 January.

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By Wanderer
05th Jan 2021 15:56

Does it involve a Marriage Allowance transfer?

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Replying to Wanderer:
blue sheep
By NH
05th Jan 2021 16:22

Now you mention it both of them do involve a taxpayer who receives MAT - why?

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Replying to NH:
RLI
By lionofludesch
05th Jan 2021 16:34

NH wrote:

Now you mention it both of them do involve a taxpayer who receives MAT - why?

Needs checking to see the other party has surrendered/received the transfer.

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Replying to lionofludesch:
blue sheep
By NH
05th Jan 2021 16:44

Thats not an issue, they have had the MAT for a few years

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Replying to NH:
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By Wanderer
05th Jan 2021 16:53

NH wrote:

Now you mention it both of them do involve a taxpayer who receives MAT - why?

That is probably the issue, I've had a few exactly the same this year, even when there have been MAT in the past. They seem to be put out for manual processing and SA302s are issued.
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By Ranse
05th Jan 2021 16:35

Yes - i have 2 , showing no tax due on their accounts submitted 2 months ago .

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Jane
By Jane Evans
05th Jan 2021 16:57

I have one: a trust, recorded as received on 3.12.20, but liability not processed.

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By ireallyshouldknowthisbut
05th Jan 2021 17:18

I had one which we kicked along for months last year, but finally got processed.

Took a number of calls to agent services to get it processed.

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By Louise76
05th Jan 2021 22:58

Yep I have one, I’ve phoned & emailed HMRC with success.
Clients getting a bit cross with me and I don’t know what else I can tell them

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Replying to Louise76:
blue sheep
By NH
06th Jan 2021 07:05

Louise76 wrote:

Yep I have one, I’ve phoned & emailed HMRC with success.
Clients getting a bit cross with me and I don’t know what else I can tell them

Where did you send the email to?

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Replying to NH:
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By Louise76
07th Jan 2021 00:09

Sorry, I meant wrote a letter & posted it (that’s what they told me to do when I phoned)

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By Plok89
06th Jan 2021 09:00

Yes - we have had a couple. Tax return submitted but not showing any tax due. After speaking HMRC they advised the the return "hadn't been collected" and that they would give a nudge at their end. Anyway, a week after calling these have been updated.

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Tornado
By Tornado
06th Jan 2021 22:56

Yes, I found one yesterday (there may be more). The Agent helpline said I would get a ring back today with the reason as to why the Return had not been processed and guess what ...... I am still waiting for the ring back.

Nothing unusual about the Return as far as I can see. It was received by HMRC over a month ago for processing, but nothing has happened.

Great stuff this Digital Age.

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Replying to Tornado:
blue sheep
By NH
07th Jan 2021 07:33

What gets me is how random the whole thing is, (its like the data that comes through from the PAYE records, we have husband and wife clients on the same wage, same payroll, where one comes through and the other doesn't).

Who knows how big this issue is, I only know of the two we have because the first one is still owed a refund and the other client mentioned it themselves after checking their gateway - certainly makes us look like idiots, not to mention the fact that we have said to the refund client not to pay our bill until we can sort it

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By AustinA
08th Jan 2021 09:13

Yes - I've had a few this year. I've chased one but it still hasn't been captured. In January I just don't have time to sit on the phone chasing these (I'm too busy trying to chase a VAT registration - all lines are busy...call back later) but I imagine I'll have a few in February. The trouble is, it's so random. Other than checking every client, I'm not going to pick it up until they issue penalties or start refunding tax payments for which they don't have a matching liability.

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Morph
By kevinringer
08th Jan 2021 14:04

I've got 7 cases. All are Marriage Allowance recipients. All are refunds. All the spouses' returns have been filed and each one contains a MA claim. This happened last year, and the year before and the year before that. This year Tax Returns with MA claims earlier in the year were all captured quickly. I've only had the problem with Returns submitted since the autumn. I've reported all to the ADL.

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Replying to kevinringer:
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By bosclibby
12th Jan 2021 06:35

kevinringer wrote:

I've got 7 cases. All are Marriage Allowance recipients. All are refunds. All the spouses' returns have been filed and each one contains a MA claim. This happened last year, and the year before and the year before that. This year Tax Returns with MA claims earlier in the year were all captured quickly. I've only had the problem with Returns submitted since the autumn. I've reported all to the ADL.

Ditto - happens every year and often to the same clients

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Replying to kevinringer:
RLI
By lionofludesch
12th Jan 2021 09:22

kevinringer wrote:

I've got 7 cases. All are Marriage Allowance recipients. All are refunds. All the spouses' returns have been filed and each one contains a MA claim. This happened last year, and the year before and the year before that. This year Tax Returns with MA claims earlier in the year were all captured quickly. I've only had the problem with Returns submitted since the autumn. I've reported all to the ADL.

Looks like a pattern.

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