Interesting conversation with hmrc - apparently next year they will no longer send out letters confirming paye/pension income if clients have mislaid P60s/P45's. This is a frequent occurrance and we usually get a letter sent out to the client confirmining the information which they then pass over to us (eventually). Cant agents get access to the clients Personal Tax Account or is this something they are looking at improving? Seems to me that HMRC dont want to assist agents anymore at all. Looking for comments or ideas moving forward
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Of course, despite it being mid-September, HMRC are still reconciling their end and it's hit and miss whether the information is available via the API yet.
Clients won't know any different, I don't tend to tell them that HMRC can send a copy of a P60 to them. Generally clients are being lazy with paperwork if they can't find it.
I requested some earlier this year (since I needed to know the Director employee ids to process the payroll) and they never arrived. Or maybe the Directors are so disorganised that they don't even send me a copy P60.